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Wave Customer Service Stands Out

Every employee at Wave keeps the customer in mind while at the workplace. The company leadership consistently defends the interest of their customers in negotiations and discussions with cable networks, as well as when upgrading the internet infrastructure. This Customer Service effort by Wave results in more consistent billing for you. It also means you get the maximum number of popular networks with Wave Cable service. Let us see what makes Wave Customer Service unlike anything competitor service providers offer:

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Wave Customer Service is US Based

The customer service staff at Wave is based right here in the United States. Wave’s West Coast staff understand the issues faced by customers with greater empathy. They can get things rolling towards a resolution to your issues quickly.

Around the Clock Wave Customer Service

Understandably, it costs Wave more to have US based Customer Service staff, yet you get help 24/7! An issue with Wave Broadband, or Wave Cable, as rare as it is, could occur outside business hours so that’s why Wave ensures you have someone to talk to at all times.

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Wave Tv

30-Day Money Back Guarantee *

Have Wave services installed at your home and enjoy a trial period to test the quality of service. What could be better than a risk free evaluation period? If for some reason you are not satisfied during this time, just return the equipment to Wave and get a pro-rated refund.

Simple Wave Bill

Wave’s bill is simple therefore easy to understand. The price is broken down into different heads for your convenience; every component of the bill is visible to you. Wave never hits you with any unreasonable charges. In addition, you always have the option of calling Wave Customer Service to ask for clarification on anything you see on the bill.

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Wave Tv

Flexible Wave Customer Service Appointments

All week, you can book two-hour service windows to make sure your issues are resolved at the earliest. This flexibility goes a long way to keeping customers happy.

Contract Free

Unlike traditional internet and cable providers Wave Broadband and Wave Cable does not lock you into a contract. You can end your services at the drop of a hat. Not having an Early Termination Fee hanging over your head when you want to stop subscribing to a service is a huge blessing!

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Wave Tv

On Time Guarantee

Wave is a company of its word. If they say they will send installation staff or technical support staff to your place at a particular time and they are late, Wave will give you $20 credit as a mark of respect for your time. This offer essentially reflects how Wave holds its customers in great esteem.

Accountability for Privacy

Wave is open about how it uses the personally identifiable information in its possession. The Wave Privacy Policy details what kind of personal data is gathered and how, exactly how long the data is retained for, and how it is disclosed to other parties.

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We've updated our privacy policy to comply with Europe's General Data Protection Regulation (GDPR), the EU-U.S. Privacy Shield, and the Swiss-U.S. Privacy Shield. View our HR Data Privacy Policy and Non-HR Data Privacy Policy to learn more about these changes.