Call For Wave Deals: 1-844-343-1375

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Astound Broadband powered by Wave

Contact Wave Broadband Customer Service for Answers

CALL the Wave Customer Service Phone Number

  • 24/7 Customer Support
  • More than one channel for you to connect
  • Get quick answers to your questions about Wave services

Astound Broadband

We Serve You with Outstanding Wave Customer Service

The customer always comes first in Wave’s unique corporate culture! The West Coast-based Wave Broadband Customer Service endeavors to serve as its customers’ lifeline.

Get your questions answered about Wave Broadband offers for new customers. We will help you learn about the best Wave service options for your home. And if you are an existing customer, you can find solutions to your Wave Phone, TV, and Internet service-related issues. Have concerns about account and billing? We take care of all that too!

Wave Broadband Customer Service gives you multiple ways to reach out, so you can pick the one most convenient for you.

Wave Phone Number

Dial the Wave Broadband phone number i.e. 1-844-343-1375 to instantly speak to a Wave customer representative.

Wave Online Customer Service

Check out our comprehensive Knowledge Center for all things Wave!

Wave Twitter Account

Contact with Wave on Twitter for any question or concern

Wave Facebook Account

Contact Wave on Facebook or via Messenger

Wave Retail Stores

Across Washington, Oregon, and California there are over 25 retail locations you can visit to ask any question, share any concern or make payments.

Astound Broadband

Learn about Online Wave Customer Service

Wave offers dedicated resource for your assistance via its comprehensive Knowledge Center. This is where you can reach out for assistance with questions and concerns regarding:

  • Getting started with Wave services
  • Paying your Wave Broadband bill
  • MyWave account
  • Wave Broadband Email
  • Wave Home Phone
  • Wave Digital TV, TiVo, channel lineups & listings
  • Wave equipment and remotes
  • Wave WiFi & home networking
  • Troubleshooting, technical support & user guides
  • Current network status & Stormwatch
  • Change in services
Wave Communication

Astound Broadband

We Support Wave Customers in Any Way Possible

Wave Customer Service is U.S. Based

The customer service staff at Wave is based right here in the United States. Wave’s West Coast staff understands the issues faced by customers with greater empathy. They can get things rolling towards a resolution to your issues quickly.

Wave Tv
Wave Tv

Around the Clock Wave Customer Service

Understandably, it costs Wave Broadband Customer Service more to have U.S.-based staff, yet you get help 24/7! An issue with Wave Broadband, or Wave Cable TV, as rare as it is, could occur outside business hours. That’s why Wave ensures you have someone to talk to at all times.

30-Day Money-Back Guarantee*

Have Wave internet service installed at your home and enjoy a trial period to test the quality of service. What could be better than a risk-free evaluation period? If for some reason you are not satisfied during this time, just return the equipment to Wave and get a pro-rated refund.

*Money-Back Guarantee good for new product/services only and credited on a pro-rated basis up to the first 30 days. Wave customers must disconnect service and return all equipment in order to receive a refund on their first month of service.
Wave Tv
Wave Tv

Simple Wave Bill

Wave’s bill is simple, therefore easy to understand. The price is broken down into different heads for your convenience; every component of the bill is visible to you. Wave never hits you with any unreasonable charges. In addition, you always have the option of calling the support staff on the Wave Broadband phone number to ask for clarification on anything you see on the bill.

Flexible Wave Customer Service Appointments

All week, you can book two-hour service windows to make sure your issues are resolved at the earliest. This flexibility goes a long way to keeping customers happy.

Wave Tv
Wave Tv


Unlike traditional internet and cable providers, Wave Broadband and TV service does not make it mandatory for you to sign a contract. You can cancel your services at the drop of a hat. Not having an Early Termination Fee hanging over your head when you want to stop subscribing to a service is a huge blessing!*

*If you participate in a promotional offer with a minimum term commitment, and cancel early there maybe a termination fee associated with such a promotion.

On-Time Guarantee

At Wave Broadband, we strive to keep our word. If we say we will send installation staff or technical support staff to your place at a particular time, we do everything to make sure we respect your time. In fact this is one of the 7 aspects of the Wave Broadband Customer Pledge, which we take pride in!

Wave Tv
Wave Tv

Accountability for Privacy

Wave is open about how it uses the personally identifiable information in its possession. The Wave Privacy Policy details what kind of personal data is gathered and how, exactly how long the data is retained for, and how it is disclosed to other parties.

You can contact the support staff at this Wave Broadband phone number: 1-844-343-1375

Wave pledges to always keep the customer and their opinion, the #1 priority. Wave Broadband customer service has a 24/7 U.S.-based staff to immediately come to your assistance when prompted.

Wave TV, internet, and phone services come at affordable prices. If you choose to bundle two or more Wave services, you would do away with the annoyance of dealing with multiple vendors for good. And also make real-time savings.

All your Wave phone, internet, and TV bills are presented in one bill. If you have been receiving separate bills for each of your Wave Services, contact Wave billing staff to receive a single bill.

Yes, if you aren’t satisfied with Wave Services within 30 days of the installation date, Wave will refund you a pro-rated amount for up to 30 days. Call the Wave Broadband Phone Number to ask for cancellation and refund.

Wave Broadband Stormwatch page helps you deal with loss of connectivity during storms. Wave monitors their outage closely. If your entire neighborhood is out of cable service, then Wave is aware of the problem and is working on it.

However, if only your home has internet and cable TV issues, contact the Wave Customer Support and they will immediately send out technical help.

If electric power is not yet restored, don’t call the Wave customer service staff. Your services will not resume until restoration of the power supply to your home.

Unless your electric power is completely restored, you may experience fluctuating cable service and disruption in relay of picture.