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Wave Broadband Customer Service

Answers all Your Concerns

The customer always comes first in Wave’s unique corporate culture! Learn how West Coast-based Wave Broadband Customer Service serves as your lifeline.

Get solutions to your Wave phone, Wave TV, and Wave internet service-related issues, and answers to any questions you have on Wave services, billing, and availability. Here are all the channels through which you can contact Wave.

Wave Broadband Phone Number

1-855-349-9313

Wave Customer Service Page

Wave has dedicated resource allocated for your assistance. This is where you can reach out for resolutions to questions and concerns regarding:

  • Paying your bill
  • Internet Account Manager
  • Email
  • Wave Phone Login
  • SmartHome Login
  • Change in Services
  • Channel Lineups
  • Technical User Guides
  • FAQs
  • Current Network Status
  • Speed Test

There is also information on this page on how to transfer your Wave services to a new address if you are moving. Moreover, you can find more ways here to contact Wave Broadband Customer Service or Technical Support.

Wave Communication

Contact Wave Customer Service

For your convenience, here is how you can easily contact Wave Broadband Customer Service.

Wave Phone Number:

Dial the Wave Broadband phone number i.e. 1-855-349-9313 to instantly speak to a Wave customer representative.

Wave Online Customer Service:

Click here to fill out a form for general Wave inquiries.

Wave Twitter Account:

Contact Wave on Twitter for any issue WaveConnects

Wave Facebook Account:

Contact Wave on Facebook or via Messenger

Wave Stores:

Across Washington, Oregon, and California there are 25 retail locations you can visit to ask any questions or make payments.

Wave Customer Service Stands Out

Every employee at Wave keeps the customer in mind while at the workplace. The company leadership consistently defends the interest of their customers in negotiations and discussions with cable networks, as well as when upgrading the Wave Internet infrastructure.

This immense Customer Service effort by Wave results in more consistent billing for you. It also means you get the maximum number of popular networks with Wave Cable TV service.

Let us see what makes Wave Broadband Customer Service unlike what competitor service providers offer.

Wave Customer Service is U.S. Based

The customer service staff at Wave is based right here in the United States. Wave’s West Coast staff understands the issues faced by customers with greater empathy. They can get things rolling towards a resolution to your issues quickly.

Wave Tv
Wave Tv

Around the Clock Wave Customer Service

Understandably, it costs Wave Broadband Customer Service more to have U.S.-based staff, yet you get help 24/7! An issue with Wave Broadband, or Wave Cable TV, as rare as it is, could occur outside business hours. That’s why Wave ensures you have someone to talk to at all times.

30-Day Money-Back Guarantee*

Have Wave internet service installed at your home and enjoy a trial period to test the quality of service. What could be better than a risk-free evaluation period? If for some reason you are not satisfied during this time, just return the equipment to Wave and get a pro-rated refund.

*Money-Back Guarantee good for new product/services only and credited on a pro-rated basis up to the first 30 days. Wave customers must disconnect service and return all equipment in order to receive a refund on their first month of service.
Wave Tv
Wave Tv

Simple Wave Bill

Wave’s bill is simple, therefore easy to understand. The price is broken down into different heads for your convenience; every component of the bill is visible to you. Wave never hits you with any unreasonable charges. In addition, you always have the option of calling the support staff on the Wave Broadband phone number to ask for clarification on anything you see on the bill.

Flexible Wave Customer Service Appointments

All week, you can book two-hour service windows to make sure your issues are resolved at the earliest. This flexibility goes a long way to keeping customers happy.

Wave Tv
Wave Tv

Contract-Free

Unlike traditional internet and cable providers, Wave Broadband and Wave TV service does not lock you into a contract. You can end your services at the drop of a hat. Not having an Early Termination Fee hanging over your head when you want to stop subscribing to a service is a huge blessing!

On-Time Guarantee

Wave is a company of its word. If they say they will send installation staff or technical support staff to your place at a particular time, and if they are late, Wave will give you $20 credit as a mark of respect for your time. This offer essentially reflects how Wave holds its customers in great esteem. The Wave Broadband customer service is the company’s pride.

Wave Tv
Wave Tv

Accountability for Privacy

Wave is open about how it uses the personally identifiable information in its possession. The Wave Privacy Policy details what kind of personal data is gathered and how, exactly how long the data is retained for, and how it is disclosed to other parties.

You can contact the support staff at this Wave Broadband phone number: 1-855-349-9313

Wave pledges to always keep the customer and their opinion, the #1 priority. Wave Broadband customer service has a 24/7 U.S.-based staff to immediately come to your assistance when prompted.

Wave TV, internet, and phone services come at affordable prices. If you choose to bundle two or more Wave services, you would do away with the annoyance of dealing with multiple vendors for good. And also make real-time savings.

All your Wave phone, internet, and TV bills are presented in one bill. If you have been receiving separate bills for each of your Wave Services, contact Wave billing staff to receive a single bill.

Yes, if you aren’t satisfied with Wave Services within 30 days of the installation date, Wave will refund you a pro-rated amount for up to 30 days. Call the Wave Broadband Phone Number to ask for cancellation and refund.

Wave Broadband Stormwatch page helps you deal with loss of connectivity during storms. Wave monitors their outage closely. If your entire neighborhood is out of cable service, then Wave is aware of the problem and is working on it.

However, if only your home has internet and cable TV issues, contact the Wave Customer Support and they will immediately send out technical help.

If electric power is not yet restored, don’t call the Wave customer service staff. Your services will not resume until restoration of the power supply to your home.

Unless your electric power is completely restored, you may experience fluctuating cable service and disruption in relay of picture.