Wave has dedicated resource allocated for your assistance. This is where you can reach out for resolutions to questions and concerns regarding:
There is also information on this page on how to transfer your Wave services to a new address if you are moving. Moreover, you can find more ways here to contact Wave Broadband Customer Service or Technical Support.
For your convenience, here is how you can easily contact Wave Broadband Customer Service.
Dial the Wave Broadband phone number i.e. 1-855-349-9313 to instantly speak to a Wave customer representative.
Click here to fill out a form for general Wave inquiries.
Contact Wave on Twitter for any issue WaveConnects
Contact Wave on Facebook or via Messenger
Across Washington, Oregon, and California there are 25 retail locations you can visit to ask any questions or make payments.
Every employee at Wave keeps the customer in mind while at the workplace. The company leadership consistently defends the interest of their customers in negotiations and discussions with cable networks, as well as when upgrading the Wave Internet infrastructure.
This immense Customer Service effort by Wave results in more consistent billing for you. It also means you get the maximum number of popular networks with Wave Cable TV service.
Let us see what makes Wave Broadband Customer Service unlike what competitor service providers offer.
The customer service staff at Wave is based right here in the United States. Wave’s West Coast staff understands the issues faced by customers with greater empathy. They can get things rolling towards a resolution to your issues quickly.
Understandably, it costs Wave Broadband Customer Service more to have U.S.-based staff, yet you get help 24/7! An issue with Wave Broadband, or Wave Cable TV, as rare as it is, could occur outside business hours. That’s why Wave ensures you have someone to talk to at all times.
Have Wave internet service installed at your home and enjoy a trial period to test the quality of service. What could be better than a risk-free evaluation period? If for some reason you are not satisfied during this time, just return the equipment to Wave and get a pro-rated refund.
*Money-Back Guarantee good for new product/services only and credited on a pro-rated basis up to the first 30 days. Wave customers must disconnect service and return all equipment in order to receive a refund on their first month of service.Wave’s bill is simple, therefore easy to understand. The price is broken down into different heads for your convenience; every component of the bill is visible to you. Wave never hits you with any unreasonable charges. In addition, you always have the option of calling the support staff on the Wave Broadband phone number to ask for clarification on anything you see on the bill.
All week, you can book two-hour service windows to make sure your issues are resolved at the earliest. This flexibility goes a long way to keeping customers happy.
Unlike traditional internet and cable providers, Wave Broadband and Wave TV service does not lock you into a contract. You can end your services at the drop of a hat. Not having an Early Termination Fee hanging over your head when you want to stop subscribing to a service is a huge blessing!
Wave is a company of its word. If they say they will send installation staff or technical support staff to your place at a particular time, and if they are late, Wave will give you $20 credit as a mark of respect for your time. This offer essentially reflects how Wave holds its customers in great esteem. The Wave Broadband customer service is the company’s pride.
Wave is open about how it uses the personally identifiable information in its possession. The Wave Privacy Policy details what kind of personal data is gathered and how, exactly how long the data is retained for, and how it is disclosed to other parties.
However, if only your home has internet and cable TV issues, contact the Wave Customer Support and they will immediately send out technical help.
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