Call For Wave Deals: 1-844-343-1375
The customer always comes first in Wave’s unique corporate culture! The West Coast-based Wave Broadband Customer Service endeavors to serve as its customers’ lifeline.
Get your questions answered about Wave Broadband offers for new customers. We will help you learn about the best Wave service options for your home. And if you are an existing customer, you can find solutions to your Wave Phone, TV, and Internet service-related issues. Have concerns about account and billing? We take care of all that too!
Wave Broadband Customer Service gives you multiple ways to reach out, so you can pick the one most convenient for you.
Dial the Wave Broadband phone number i.e. 1-844-343-1375 to instantly speak to a Wave customer representative.
Check out our comprehensive Knowledge Center for all things Wave!
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Across Washington, Oregon, and California there are over 25 retail locations you can visit to ask any question, share any concern or make payments.
Wave offers dedicated resource for your assistance via its comprehensive Knowledge Center. This is where you can reach out for assistance with questions and concerns regarding:
The customer service staff at Wave is based right here in the United States. Wave’s West Coast staff understands the issues faced by customers with greater empathy. They can get things rolling towards a resolution to your issues quickly.
Understandably, it costs Wave Broadband Customer Service more to have U.S.-based staff, yet you get help 24/7! An issue with Wave Broadband, or Wave Cable TV, as rare as it is, could occur outside business hours. That’s why Wave ensures you have someone to talk to at all times.
Have Wave internet service installed at your home and enjoy a trial period to test the quality of service. What could be better than a risk-free evaluation period? If for some reason you are not satisfied during this time, just return the equipment to Wave and get a pro-rated refund.
*Money-Back Guarantee good for new product/services only and credited on a pro-rated basis up to the first 30 days. Wave customers must disconnect service and return all equipment in order to receive a refund on their first month of service.Wave’s bill is simple, therefore easy to understand. The price is broken down into different heads for your convenience; every component of the bill is visible to you. Wave never hits you with any unreasonable charges. In addition, you always have the option of calling the support staff on the Wave Broadband phone number to ask for clarification on anything you see on the bill.
All week, you can book two-hour service windows to make sure your issues are resolved at the earliest. This flexibility goes a long way to keeping customers happy.
Unlike traditional internet and cable providers, Wave Broadband and TV service does not make it mandatory for you to sign a contract. You can cancel your services at the drop of a hat. Not having an Early Termination Fee hanging over your head when you want to stop subscribing to a service is a huge blessing!*
*If you participate in a promotional offer with a minimum term commitment, and cancel early there maybe a termination fee associated with such a promotion.
At Wave Broadband, we strive to keep our word. If we say we will send installation staff or technical support staff to your place at a particular time, we do everything to make sure we respect your time. In fact this is one of the 7 aspects of the Wave Broadband Customer Pledge, which we take pride in!
Wave is open about how it uses the personally identifiable information in its possession. The Wave Privacy Policy details what kind of personal data is gathered and how, exactly how long the data is retained for, and how it is disclosed to other parties.
However, if only your home has internet and cable TV issues, contact the Wave Customer Support and they will immediately send out technical help.
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