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Grande Customer Service Facets

Browse Grande’s Customer Service page which has details on various aspects of customer care that they address. Issues faced by customers are divided into categories to help you locate the appropriate resource quickly.

  • Billing and Account
  • Internet
  • Digital Cable TV
  • Phone
  • Programming Disputes
  • General Support

Each section is further subdivided on the basis of specific issues, so click to be directed to a resource which has easy steps to follow for resolution to the problem. The Grande Customer Service page clarifies your confusions and answers your questions with focus on customer care.

Grande Customer Welcome Guide

Are you a new Grande customer? Did you just order services and are waiting for installation to be carried out? Check out the Grande Welcome Guide to soak in all the information you need to fully start enjoying Grande internet, Grande TV, and Grande Digital Home Phone services.

The Grande Welcome Guide has the following sections:

  • MyGrande Account
  • My Internet
  • My TiVo®
  • My TV
  • My Phone

These categories have downloadable guides to help you take various actions such as:

  • Confirm installation technician appointment
  • Pay your bill online
  • Download the MyGrande app
  • Test your internet speed
  • Set up home networking
  • Set up Internet and Security
  • TiVo Streaming guide
  • On Demand guide
  • Phone service guide

These guides are great Grande Customer Support resources to enable you to follow the steps at your own pace in a systematic manner. Should you find the instructions confusing or something still does not work for any reason, by all means dial the Grande Customer Service phone number for around the clock help.

Contact Grande Customer Service

Here are is how you can contact Grande Customer Service:

Grande Phone Number:

Dial 1-855-349-9313 to speak to Grande Customer Service. The Grande support staff will solve any issue you have at the earliest.

Grande Email Support

Looking to interact with Grande through email? Maybe you would like to keep a record of the exchange with Grande Customer Services. In that case, email is the best option. However, it’s best to choose this method of communication for non-urgent queries.

Click here to Email Grande

Grande Communications Twitter Account

Are you an avid user of Twitter? Well it is a platform which lets you communicate with many brands. The Grande Communications Twitter Account posts updates on their services, corporate happenings, and their support staff responds to tweets complaining about any service or account issues.

Follow Grande @grandecom

Grande Communications Facebook Account

Grande communications customer service team also has a presence on the most popular social network facebook. find out the latest updates on services, watch videos as well as tv series airing on various channels, and other fun stuff. also, you can comment on a grande facebook post or start a chat on messenger to get a response, typically within an hour.

Follow Grande Communications on Facebook.

Grande Communications YouTube Account

Grande posts regular video updates for its service offers, as well as new TV series and shows on its channel lineups. It also posts educational videos explaining what’s going on behind the scenes in the industry.

You can check out videos of existing customers’ families enjoying the Grande internet and TV features.

Start watching Grande YouTube now.

Grande Communications Live Chat

Are you at work, or working on your laptop or phone and would like to start a chat with a customer service expert?

Go to this page and click the yellow chat icon in the bottom right corner. From help paying your bill, to learning about service availability in your area, to helping you set up a service residence move, and a lot more, the chat support staff can help you resolve your problem.

Grande Office locations

Looking for Grande office locations across Texas? Here is a list of addresses for the various Grande offices.

AUSTIN OFFICE

911 W. Anderson Lane, Suite 123 Austin, TX 78757-1562, 512-220-4600

Monday - Friday: 9:00 am - 6:00 pm

Saturday: 9:00 am - 1:00 pm

Sunday: Closed

CORPUS CHRISTI OFFICE

6441 Saratoga Blvd. Corpus Christi, TX 78414,

361-334-4600

Monday - Friday: 9:00 am - 6:00 pm

Saturday: 9:00 am - 1:00 pm

Sunday: Closed

SAN ANTONIO OFFICE

6480 N New Braunfels Avenue San Antonio, TX 78209, 210-320-4600

Monday - Friday: 9:00 am - 6:00 pm

Saturday: 9:00 am - 1:00 pm

Sunday: Closed

DALLAS OFFICE

500 Tittle Rd., Suite 400 Lewisville, TX 75056,

877-238-6891

Monday - Friday: 9:00 am - 6:00 pm

Saturday: Closed

Sunday: Closed

TEMPLE OFFICE

5 Meadowbrook Drive, Suite B Temple, TX 76502,

254-773-1163

Monday - Friday: 9:00 am - 6:00 pm

Saturday: 9:00 am - 1:00 pm

Sunday: Closed

MIDLAND OFFICE

3001 W. Cuthbert Ave. Midland, TX 79701,

432-262-4600

Monday - Wednesday: 9:00 am - 6:00 pm

Thursday: 10:00 am - 6:00 pm

Friday: 9:00 am - 6:00 pm

Saturday: 9:00 am - 1:00 pm

Sunday: Closed

WACO OFFICE

7200 Imperial Drive Waco, TX 76712,

254-235-4600

Monday - Friday: 9:00 am - 6:00 pm

Saturday: 9:00 am - 1:00 pm

Sunday: Closed

ODESSA OFFICE

2401 E Interstate 20 Odessa, TX 79761,

432-272-4600

Monday - Wednesday: 9:00 am - 6:00 pm

Thursday: 10:00 am - 6:00 pm

Friday: 9:00 am - 6:00 pm

Saturday: 9:00 am - 1:00 pm

Sunday: Closed

SAN MARCOS

401 Carlson Circle San Marcos, TX 78666,

512-878-4600

Monday - Friday: 9:00 am - 6:00 pm

Saturday: 9:00 am - 1:00 pm

Sunday: Closed

How Grande Wins the Community’s Heart

Grande Communications is a much-loved internet, cable TV, and digital home phone services provider. The people working at Grande are all locals, fully invested in the towns and cities where they live and work. For every Grande employee, the customer is the focal point, and Grande’s corporate policies are structured around that too, clearly reflecting in how Grande looks after its clientele.

Wondering how Grande managed to become the top services provider in Texas? These are just some of the reasons Grande Communications is the choice for so many people.

Grande Customer Portal

Grande has built its own portal which can be used as the default home page of your browser. Get the latest political and entertainment news, sports results and analysis, finance and business updates, gaming reviews, and local weather.

Access your On the Go TV channels as well as your Grande email account from the Grande Customer Portal .

30 Day Money Back Guarantee

Most internet, TV, and digital home phone providers don’t let you test out their services before you commit to being their customer. Grande Communications is confident once anyone uses their offerings, there will be no going back to a competitor. That’s why you get a 30 day trial period during which you can experience the true quality of Grande services.

Changed your mind? You’ll get money back if you want to discontinue subscribing to Grande services.

Quick Response Customer Service

If Grande set an appointment with you, they’ll keep it. The punctual arrival of a service technician you called to your residence is a way to show respect for your time, and the value you have as a customer. Should Grande fail to be there on time, they’ll give you $20 credit.

Contract Free

Locking customers into 2 year contracts is a standard procedure in the industry. However, Grande Communications is a customer centric organization. It doesn’t want to keep people with the threat of an early termination fee, it wants to keep people through excellent service.

That’s the reason you’ll never be forced to enter a contract with Grande. You can cancel your services at any time you feel like and that too without financial penalty.

Grande Lifeline Program

Qualifying low income households can get the benefit of discounted digital home phone service from Grande. This is a government program which keeps some families connected via Grande’s great home phone service with unlimited calling within the United States.

We've updated our privacy policy to comply with Europe's General Data Protection Regulation (GDPR), the EU-U.S. Privacy Shield, and the Swiss-U.S. Privacy Shield. View our HR Data Privacy Policy and Non-HR Data Privacy Policy to learn more about these changes.