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What Help Can You Get From Frontier Customer Service?

Want to get in touch with a Frontier Communications’ representative but not sure if the problem can be addressed by them? Well, let us help you get started.

If you have a problem related to any of the areas below you can call the Frontier phone number for prompt assistance.

Billing Information

Having trouble with this month’s bill? Want to know why your bill is higher? Or simply need to see why is there an equipment shipping fee on your bill?

Account Help

Stuck with your Frontier account issues? Want help with making account changes? Or need assistance with managing payment options?

Technical Support

Experiencing issues with your internet equipment? Need technical assistance regarding maintenance of TV equipment?

Why Opt for the 24-hour Frontier Customer Service?

It takes two to solve a problem! If you’re facing an issue related to any of the Frontier services you have subscribed to, it is our responsibility to help you out. At Frontier Communications we have made it our utmost priority to resolve your TV, Internet and Home Phone related problems. We want you to have a seamless Frontier experience in every way and at all times!

It doesn’t matter if you’re experiencing an issue with:

  • Paying your bills
  • Connecting to the internet
  • Tuning FiOS® or Vantage™ TV channels
  • Using Voicemail
  • Or with any type of troubleshooting task

You can call on Frontier Phone number anytime and Frontier Customer service representatives will make sure your experience with us turns out to be better than before!

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Don’t Know Who to Call?

For Frontier TV, Internet and Phone services you can dial:

If you have a question about TV, internet or home phone connection, contact a Frontier Communications’ Customer Service agent who will readily assist you with an answer to your question or direct you to the pertinent channel for provision of necessary details.

For Billing related issues you can dial:

Need to pay your current Frontier bill or want to know details of the previously paid ones? You can use Frontier Communication’s automated system for the purpose or just call the Frontier customer service number for Live Support, and connect with a representative who will assist with your billing-related questions. When you call, the system will verify your account via the number you’re calling from, or you’ll be asked to provide the phone number associated with the account before you proceed.

To get support with technical issues you can dial:

Experiencing a technical issue? Frontier is here to help! Dial the number listed above to reach a Frontier agent who will assist you at resolving your technical concern during any hour of the day. Frontier is proactive at finding a solution so that you are back on line as soon as possible. Plus, subsequent to filing your complaint with the Frontier representative, you can check the status of your ticket online. Convenient, right?

For assistance with Frontier Business Edge you can dial:

For Frontier Business Edge services you can call this number to receive help with inquiries related to products and services. Our representatives will proactively assist you with an answer to your question or direct you to the pertinent channel for provision of necessary details.

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Before You Call 24-hour Frontier Customer Service You Must Run a Check!

We understand that you’re trying to get our help, as soon as possible, and we too, want to ensure the whole problem-solving process occurs smoothly. So before you get in touch with us, we recommend you keep the following items handy:

Your Frontier Account Number:

Log on to https://frontier.com/login and find your account number besides other resources, and additional ways to connect with Frontier Communications. Business Edge customers can access their account information and online services through the same portal.

If you have a query about a recent bill, you can find the account number mentioned on the upper right corner of the bill too. Plus, you can even see a detailed explanation of your Frontier bill along with helpful videos and a plenty of other resources, on Frontier Help Center's Read My Bill Page.

But, what if you can’t find your account number? That’s okay, no need to panic! In a situation like this, a Frontier customer service representative will help you retrieve necessary information via the phone number associated with your account.

The Last Four Digits of Your Social Security Number:

You may be asked to provide your social security number for the purpose of confirming your identity. This won’t happen on a regular basis, but if it does, you’ll be asked to provide the number in order to verify your identity as the account owner.

Billing or Service Address:

If you’re planning to move or relocate and want to take your Frontier connection along, you’ll have to keep the exact address at hand. Our representatives will need the correct address to ensure your Frontier Communications connection reaches your new place without any bottlenecks on the way.

Lastly, paper, pen or a note-taking device:

Before you get in touch with our representative, make sure to keep something at hand so you can quickly jot down confirmation numbers, names, phone numbers and etc.

Other Ways to Get in Touch with Frontier Communications Customer Service

Frontier Communications has several channels for their customers to receive prompt assistance, and calling a Frontier Customer Service number is just one of them. For instance, you can make use of the Live Chat option via frontier.com or you can use any of the following links for support in case of general concerns, technical issues, billing questions, and more.

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Frontier Online Help Center

A wealth of resources is at your fingertips. Browse Frontier’s Help Center to find assistance with your questions and concerns.

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MyFrontier Login:

Sign in with your Frontier ID to access your account and pay your bill. Both residential and Business Edge customers can use the same portal. You can also access MyFrontier via the MyFrontier App which is available for download on Google Play and App Store.

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Frontier Ticket Status Check:

Already submitted a ticket for a technical issue and now you’re eager to check the status? Simply log on to Frontier Ticket Status page to see updates on how your issue is progressing towards the solution along with the estimated time.

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Frontier Retail Store Finder:

Want to know details to the nearest Frontier retail store in your area? Then you need the Frontier Retail Finder Directory. There are many stores scattered across the country that offer assistance with equipment, scheduling appointments, or adding new services for existing customers. You can use the Retail Store Directory to find the Frontier retail store nearest to you.

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Frontier Support Wizard:

Got a technical issue with your TV, Internet, or phone service? No problem. Frontier’s Support Wizard is here to help! The online, automated wizard breaks down common problems with the help of pictures and provides step-by-step instructions that you would find helpful with regards to getting your problem resolved.

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Email Frontier:

You can send an email to Frontier to get a response for general questions, customer service concerns, technical issues, feedback, and so much more. Email at support@frontier.com and you will be contacted by a Frontier representative soon.

Frequently Asked Questions

Frontier provides technical support to its customers 24 hours a day. So, whatever your problem is related to your Frontier connection, just pick up your phone and dial 1-855-267-6778.

Got a query? Dial 1-855-267-6778 to get in touch with Frontier customer service.

From Monday to Sunday, any time of the day, Frontier residential customers can get an instant way-out from the issues their connections are facing by simply dialing 1-855-267-6778.

If you are facing a technical issue in your Frontier connection, dial 1-855-267-6778 and a representative will guide you through.

You can visit Frontier customer service center between 8 AM to 9 PM, Monday to Friday and 8 AM to 8 PM on Saturday.

Don’t want to make a call? That’s okay! For general queries, technical issues, feedbacks and concerns, you can write an email to Frontier customer service at support@frontier.com and a representative will get back to you.

We've updated our privacy policy to comply with Europe's General Data Protection Regulation (GDPR), the EU-U.S. Privacy Shield, and the Swiss-U.S. Privacy Shield. View our HR Data Privacy Policy and Non-HR Data Privacy Policy to learn more about these changes.