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When it comes to internet service providers, not a lot of people are usually happy with their ISP’s support services. While the services ISP's offer are pretty good, their customer service might not be the best. This ends up being one of the reasons why customers eventually switch providers. It might not be the only reason, but it surely plays a big and important role.
If an ISP has good service options and it also has a track record for good customer service, a lot of people would be happy to switch to that provider right away. Unfortunately, this kind of ideal provider does not exist yet. We have yet to find an internet connection that is capable of ticking both boxes. So, for now, we will have to make do with providers that we already have.
For this blog, we have chosen to focus on Ziply internet customer service! Ziply is a relatively new provider that was founded in 2020 and that is why many people do not yet know much about it. So, to give you a little idea, let’s take a look at some details about this provider.
First things first, let’s talk about the internet plans. Ziply Fiber offers super-fast fiber internet plans, just as the name suggests. Now, we all know how many benefits come with having a pure fiber internet connection. And it is also not every day that you get the opportunity to sign up for a connection like that. Pure fiber internet can be very difficult to find and it is expensive because of its infrastructure. This is one of the reasons why you won’t find Ziply Fiber services in many states.
Ziply internet service is available in the West and Northwest U.S. It serves the states of Montana, Idaho, Oregon, and Washington. But of course, availability mostly depends on your address, so you will have to double-check with a support agent. To get in touch with an expert, simply call 844-622-7230.
Now, let’s take a look at the plans that we have mentioned below:
| Ziply Internet Plans* | Download speed | Upload speed | Data Allowance | Price |
|---|---|---|---|---|
| Fiber 50/50 | 50 Mbps | 50 Mbps | Unlimited | $20/mo. For the first 12 months only. Price exclusive of tax and other fees. Get offer with autopay and paperless billing. |
| Fiber 200/200 | 200 Mbps | 200 Mbps | Unlimited | $40/mo. For the first 12 months only. Price exclusive of tax and other fees. Get offer with autopay and paperless billing. |
| Fiber 1 GIG | 1000 Mbps | 1000 Mbps | Unlimited | $60/mo. For the first 12 months only. Price exclusive of tax and other fees. Get offer with autopay and paperless billing. |
* Data accurate as of publishing date. To get the latest information, call 844-622-7230.
Aside from the plans mentioned above, Ziply has introduced Multi-GIG plans for people who are not satisfied with just 1000 Mbps and are looking for something more. Using these plans, which go as high as 2000 Mbps and 5000 Mbps, you can stream movies in 16K instead of 4K and live stream gameplay in 8K instead of 4K too!
Take a look at the internet plans to get a clearer picture of these multi-GIG plans and what they are offering.
| Ziply Internet Plans* | Download speed | Upload speed | Data Allowance | Price |
|---|---|---|---|---|
| 2 GIG Fiber | 2000 Mbps | 2000 Mbps | Unlimited | $120/mo. Introductory price. Price exclusive of tax and other fees. Get offer with autopay and paperless billing. |
| 5 GIG Fiber | 5000 Mbps | 5000 Mbps | Unlimited | $300/mo. Introductory price. Price exclusive of tax and other fees. Get offer with autopay and paperless billing. |
* Data accurate as of publishing date. To get the latest information, call 844-622-7230.
Ziply internet service has a generally good rating due to its super speed, excellent features, and other numerous benefits. Unfortunately, as we mentioned before, customer service is not any ISP’s strongest suit. The same applies to Ziply Fiber as well. To learn about the kind of reviews the company gets for its customer service, keep reading.
American Customer Satisfaction Index: As Ziply was founded in 2020, it is a relatively new provider to the market and thus, it has not yet been reviewed by the American Customer Satisfaction Index.
Better Business Bureau: Better Business Bureau has given a B- rating to the provider and there are multiple reasons for this. As we mentioned before, Ziply Fiber is a new provider and this means that there is still time for everything to adjust. Ziply Fiber might just have the best plans in your area, however, it might still be figuring out a few things like resolving complaints, and so on. This is also why BBB has given a low rating to the provider.
Yelp: If you go on Yelp, you will find mostly mixed reviews for the service. People that have left negative reviews explain that it is due to its customer service and not because of its plans. While Ziply plans are well-designed and often deliver whatever they advertise, the customer service could do with a little bit more effort.
After everything is said and done, Ziply Fiber is a really good option for your next ISP, especially if you are living or relocating to the West or Northwest U.S. Sure, it needs a little more work in terms of customer service, but you will not be disappointed by the plans offered and the benefits to boot with those plans.
If you are interested in Ziply Fiber, whether you want to check its availability in your location, or you want to make a purchase, you can reach out at
Aside from offering super-fast speeds, Ziply internet does not come with any data caps or contracts. Ziply Fiber offers internet speeds starting from 50 Mbps up to 5000 Mbps! To learn more about Ziply internet plans, simply call 844-622-7230.
Ziply Fiber delivers bandwidth over a pure fiber network. It offers speeds starting from 50 Mbps and going up to 1000 Mbps. Additionally, it also offers Multi-GIG speeds of 2000 Mbps and 5000 Mbps as well! If you are interested in learning more about Ziply internet speeds and availability, simply call 844-622-7230.