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WOW! may not be a provider as big as Xfinity or Spectrum, but it does offer quality internet services in about 9 States. Even though the coverage is quite limited, WOW! Does offer a couple of fun incentives and quality services that make it easier to choose this service, wherever available. It gets you good internet speed plans at a price point that is both affordable and market competitive, so there is absolutely nothing holding you back. Plus with the 30-day money-back guarantee, you can get a feel of the service before you decide to keep it, which is a big plus point.

In this article, we do a complete review of the WOW Internet services and all the in-depth details that you ought to know before you get into it. We hope it will help you make wise decisions.

 

WOW Internet Coverage

WOW has limited coverage as of now, although it is working on measures to increase its footprint. WOW, Internet services are available in 19 markets across 9 States. The places where WOW can be found include Huntsville (AL), Dothan (AL), Montgomery Valley (AL), Auburn (AL), Pinellas (FL), Panama City (FL), Fort Gordon (GA), Columbus (GA), Augusta (GA), Detroit (MI), Mid-Michigan (MI), Knoxville (TN), and Charleston (SC).

WOW did offer service in some other areas but it has recently been rolled back from many of these, including Ohio and Illinois. Although WOW offers good services, the limited availability across the U.S. does mean that the provider does not get much attention, despite it being well deserved.

 

WOW: Internet Type

WOW delivers internet over a coaxial cable powered by a Fiber backbone. This hybrid Fiber-Coaxial network is able to support higher internet speeds than pure cable. Also known as the Fiber to The Loop arrangement, this service allows the internet signals to only travel the ‘last mile’ on cable. Hence, you can rely on high-speed internet through and through. On the other hand, because the network resources are shared, there may be slow-downs at peak usage hours.

WOW also offers pure Fiber internet but it is limited to businesses only.

 

WOW Internet Plans and Pricing

WOW Internet Plans come in quite a number of packages, so you can choose whatever fits your household best. You can choose from minimalistic plans with 100 Mbps to higher-tier plans with 1000 Mbps. Plus a few mid-tier plans too. There is variety and flexibility, which is ultimately a wonderful thing to have when making a choice for your internet plan. 

The plans that you can find with WOW Internet packages include the following. The data allowance usually varies from plan to plan and is discussed in the next section.

WOW Internet Deals Max. Download Speed Pricing
Internet 100 100 Mbps $24.99/mo.
For 12 months. Autopay and paperless billing req’d. Price excl. of equip, taxes, and other additional charges
Internet 200 200 Mbps $39.99/mo.
For 12 months. Autopay and paperless billing req’d. Price excl. of equip, taxes, and other additional charges
Internet 500 500 Mbps $49.99/mo.
For 12 months. Autopay and paperless billing req’d. Price excl. of equip, taxes, and other additional charges HBO Max incl. for 6 months
Internet 1000 1000 Mbps $64.99/mo.
For 12 months. Autopay and paperless billing req’d. Price excl. of equip, taxes, and other additional charges HBO Max incl. for 12 months $300 VISA Rewards Card

 

Once your promo period ends you can expect a price–hike to match whatever the market rate is at the time. However, the price increase is not too much to worry about, and if you do not like it you can always decide to call it quits on the service.

 

WOW Internet: Data Allowance

When the pandemic struck in 2020, WOW promised its users unlimited data plans for the entirety of its service. However, it appears, that only a year later in June 2021, WOW did start rolling out data caps, starting in Ohio. This went on to involve Panama City (FL), Augusta (GA), Detroit (MI), Knoxville (TN), Mid-Michigan (MI), Fort Gordon (GA), and Newnan (GA) markets. The data caps offered by WOW internet deals in these markets are given below.

WOW Internet Package Download Speed Data allowance
Internet 100 100 Mbps 1,536 GB
Internet 200 200 Mbps 1,536 GB
Internet 500 500 Mbps 2,560 GB
Internet 1000 1000 Mbps 3,072 GB

 

WOW is kind enough to waive off the overage charges for the first month you go over your data limit. Whenever you go over the limit the next time, however, you would be liable to pay the overage charges which are about $10 for each 50 GB of extra data used.

As for the rest of the regions, WOW still does have unlimited data plans in most of them, including Alabama, areas of Florida, Georgia, and South Carolina. However, to be entirely certain of whether or not WOW is offering a data cap in your area, reach out to our customer service or call our experts at 1-844-343-1373.

 

WOW Internet: Contracts

One of the best things that you get with WOW internet is that all of its plans are completely contract-free. This makes the whole thing a lot simpler – since there are no contracts to worry about, you can opt out any time. It makes WOW one of the more popular internet service providers in the industry since too few of them offer contract-free arrangements, to begin with.

There is a catch, however. While WOW does not have contracts, it does come with a Minimum Term Plan, which is an agreement you make for a certain period of time. This could be a year or two, and if the service were canceled before this time is over, you would be liable to pay an Early Termination Fee (ETF). This ETF ranges from $165 to $345, depending on your minimum term plan. Or in simpler terms, the ETF is generally $15 for every month left in your minimum term plan, when you cancel the service.

Even so, if you cancel the term plan within the 30-day trial period in the beginning, you are not charged anything and can get all your money back without any hassles.

 

WOW Internet: Additional Charges

WOW does have a bunch of additional charges to consider before you choose the service. It offers both professional installation -- which comes at a charge – or a free self-install kit with all the plans. You can use your own modem with WOW internet plans, although the WOW modem comes highly recommended by their professionals. The monthly rental for the modem is a small charge of $14.00 and gets you all the advanced in-built security measures too. For the Internet 500 and Gig plans, the modem comes included in the price for the first 12 months.

You can choose to go for the Whole Home Wi-Fi, which comes with two Eero Wi-Fi devices for an additional $9.99 per month. You can also choose to get the Service Protection Plan with WOW, which comes up to a mere $5 per month and renders certain repairs and other services free or at a reduced charge for the length of your agreement.

Do remember that all of these additional charges are add-ons, so you can always choose to skip them if you are looking to save money. However, if you can splurge a little, it would certainly make your internet experience with WOW something to remember. 

 

WOW Internet: Customer Service & Satisfaction

WOW does hold a high customer satisfaction ratio, according to the J.D Power U.S Residential ISP Satisfaction Study. It comes up to a score of 730 on a 1000-point survey which lands it just under AT&T, which has a slightly higher score at 732. WOW does often tend to suffer from service interruptions in different regions, but the customer service is quite apt at dealing with clients during such problems.

According to PCMag’s 2021 Reader Choice Awards, WOW was able to make it to the top ten service providers of the year, with a solid ranking of 7.7 points out of 10. It just goes to show that WOW dedicates itself to bringing the best of customer service and satisfaction to its subscribers even if they are a bit lacking in other departments.

 

Conclusion

WOW may be a small-time internet service provider, with just under 10 million subscribers under its wing, but it does boast tremendous potential. Not only do you get contract-free plans, but there are also a bunch of other perks that you get alongside; for instance, a VISA reward card with gig plans and free modem rentals for one year.

WOW does have a few downsides such as limited coverage, data caps, and overage charges to think about. However, it does have a really high customer satisfaction index with experts to help you every step of the way and forthcoming with information, so that is something to look forward to.

Learn how you can make the most of your service with WOW TV bundles.

To check the availability of WOW in your area or for more information, reach out to us at 844-343-1373, at any time of the day!

 

FAQs

1. Does WOW Internet have data caps?

As of June 2021, WOW has introduced data caps in several regions including Panama City (FL), Augusta (GA), Detroit (MI), Knoxville (TN), Mid-Michigan (MI), and Fort Gordon (GA), and Newnan (GA). The data caps vary between 1.5 and 3 TB and are usually enough data for most standard internet users.

 

2. Does WOW internet come with contracts?

WOW Internet does not come with contracts on any of its plans.

 

3. What features does WOW Internet offer?

Some of the things that you can enjoy with WOW Internet include;

  • High data allowance
  • No contracts
  • Variety of internet speeds between 100 Mbps – 1000Mbps
  • Market-competitive pricing
  • Whole-Home Wi-Fi when taken as an add-on
  • Service protection plan for a small charge