Windstream Support and Common My Account FAQs | 2023
With a footprint that runs across 18 states within the U.S., Kinetic by Windstream is an internet provider that has garnered quite a following over the last decade. Not only does it serve high-speed internet powered by a fiber backbone,
but it does so without the worries of data caps and contracts. Getting the Windstream Internet for your home is a great idea and brings value to the money spent. However, understanding the details that surround your account can be a
little tricky at first.
In this blog, we discuss some of the most frequently asked questions regarding a Windstream account. This will help you understand the service and address any concerns that you may have. So, let us get you the instant Windstream
support you need!
Setting Up the Email in My Account
Here are some questions that often pop up when setting up an email with the Windstream account. We hope this FAQ guide can help you through this process.
Can I set up email on Android devices?
Yes, you can set up your email on multiple android devices. Here is what you need to do.
Go to the home screen > Applications Menu > and tap Email
Pick Add Account option. In the Email Address and Password field, enter your Windstream.net credentials i.e. email address and password >
On the email account type, choose IMAP
Enter the Incoming server settings > then enter the Outgoing server settings Incoming Server: (IMAP) imap.windstream.net. Recommended Port is 993 (SSL) or Port 143 Outgoing Server: (SMTP) smtp.windstream.net. Recommended Port is 465 (SSL), Port 587
Choose one and tick select the desired account options > Next > pick a name for your account
Tap Done and you are all set up!
How can I set up Windstream email on an Apple (iOS) device?
On the Home Screen go to Settings
Tap Mail, Contacts, and Calendars
Select Add Account in the Accounts section > Other > Add Mail Account
Enter your name, email address & password, as well as account description > Next
Type in imap.windstream.net as the Incoming Mail Server host name > then your full email address and password
Type smtp.windstream.net as the Outgoing Mail Server host name > enter your full email address and password > Next
Allow the setup to verify your IMAP account information, then tap Yes under the verification message
The setup is complete and now you can use your Windstream email on your iPhone, iPad, etc.
How can I set up Windstream email in Windows 10?
Press the Windows key (flag) on the keyboard to enter the Start menu
Select Mail > Settings > Accounts
Click Add Account, then under the Choose an Account option, go to Other Account
Enter your name, full @@windstream.net email address, and password
Click Sign-in and enter the system to complete the setup
Here are some of the most common email questions for Kinetic by Windstream.
How to view, reply to, and delete emails on the Windstream email account?
Log in to your Windstream email > enter the Mail tab
If you have to check your e-mail messages, go to Inbox
To read, double-click a message to open
To reply to an email, click onReply at the top of the message. To reply directly from the Inbox view, simply highlight an email and press R on the keyboard or
right-click on the email and choose the Reply option
To delete emails, select them > right-click > choose Delete option after right-clicking or press Delete on the keyboard
Check sent messages in the Sent folder and unsent but crafted messages in the Drafts folder
Deleted messages go to the Trash folder and can be recovered if you need to do so
How can I change my email username and password?
Login to your GoKinetic Account
Select Email > Email Self-Care
Online Account Options > type in your email address & password > Login
Select the option to Change Usernames, Passwords, & Email accounts
Enter a new username or anything else that needs to be updated > tap on Change
All done with your email updates and it’s ready to use
How can I recover or reset my Windstream email password?
Here is what you need to do to reset your Windstream password.
Select Manage My Account > Get to the log-in page > Choose “Having trouble signing in?”
Choose an option to reset your password from username or email > follow the instructions.
To recover your account, you would also need to complete the security questions on the portal.
Please note that accounts without any activity for 180 days will move to inactive status and would not be accessible to the user. Please reach out to Windstream customer service at 800-347-1991 to
resolve the issue.
Windstream Billing and Payments
Quite a few frequently asked questions revolve around Windstream billing and payment structures. Here are some of those important questions answered below.
Can I pay my Windstream bill online?
You would need a Go Kinetic Account to be able to pay your Windstream bill online. If you don’t have a Go Kinetic Account, then create your account first at
https://my.gokinetic.com/, then follow the instructions below.
Log in to Go Kinetic
After redirecting to Homepage > Select Pay Now
Make A Payment page > Input and confirm the amount to pay & your payment method
Click Pay Now and you are done
You can also set up auto-pay. All you have to do is:
Visit the Homepage > Auto Pay > Put in and confirm the information
Complete the options selection process and confirm
Click Once autopay is set up, it would take care of your monthly payments on its own.
How can I pay my Windstream bill?
There are plenty of options to pay your Windstream bill. You can pay through:
Are there contracts and an early termination fee with Windstream?
Kinetic by Windstream does not come with any term contracts so there is no early termination fee to worry about.
Kinetic by Windstream is a great internet provider with not just high-speed internet but also impeccable voice services to offer. You can fully enjoy the Kinetic gig plans by getting a streaming service of your choice or for a more traditional approach, pairing with a TV provider such as DIRECTV or Dish. Kinetic plans are packed with value, getting you fiber-powered speeds at market-competitive prices.
If you want to make your Kinetic experience even better, consider getting an upgrade. You can do so by reaching out to Windstream Customer support or dialing the Windstream Phone number: 855-349-9312