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The Windstream Digital phone is the perfect way to keep in touch with your family and friends, no matter where in the world they may be. Since the Windstream home phone service is primarily delivered over Windstream’s fiber network, it always needs a power source to function. In case of power outages, the digital phone service would fail to work – including emergency calls to 911. Therefore, if you do get the Windstream Phone service, it is preferable you also consider purchasing a backup battery unit for such situations.

The Windstream battery pack comes highly recommended by the provider since it keeps you connected to important services even during power outages and such circumstances. Of course, you can never underestimate the need for phone service when everything else is down. The battery backup enables your Windstream Phone number to be active in order to alert medical services, call 911, and connect to your family in dire situations.

Here, we have compiled a list of some of the most common questions you may have regarding the Windstream Phone Service and battery backup.


What type of battery does the Windstream phone need and where can I get it?

Windstream phone equipment comes with an AC adapter. Look for a backup battery that delivers a minimum of 120VAC at about 1 amp. This battery can be purchased from most retail stores, or if you are not big on going out, even online. The price of the equipment may vary based on the backup capacity and coverage time.


Is it important to monitor the backup battery?

No matter how often your battery backup is being used on the Windstream phone, it is important that you regularly monitor your battery backup and test it often. According to Windstream recommendations, this should be done at least once a year. Of course, to properly test a battery backup system, you would need specific testing directions from the manufacturer in question. Details of the manufacturer can usually be seen on the battery pack itself. You may find the testing instructions on the manufacturer’s website or even call up their helpline.

Windstream does not offer a warranty on battery backup units. Battery backup is also not covered under Windstream protection services. Therefore, if a battery failure does ensue, it is best to contact the manufacturer to catch up on warranty details.


Is the Windstream battery backup professionally installed?

Windstream battery backup can be installed professionally and self-installed too — if you are into it. The processes are fairly simple.

For self-installation, just install the battery backup equipment yourself. All you have to do is read and closely follow the instructions given in the manufacturer’s guide. And voila! You have successfully installed the battery backup to your Windstream Phone.

As for professional installation, in case you have a new setup for the service, you may need a technician to come over to your home and set it up. Usually, the technician will install the new battery backup for you at no additional charge.

If you are an existing Windstream customer and would like a new, compatible battery backup, call up Windstream customer service. A technician would come over to install the battery backup for you at a small charge. Installation charges may vary. To get more information on the matter, please call 1-855-349-9312.


How to dispose of a Windstream phone battery safely?

Whenever you discard a battery, please ensure you dispose of it properly. Be as environmentally friendly as you can. Depending on where you live, you may be able to recycle the waste. Find a list of the safe drop-off zones closest to you for battery recycling.



The Windstream Phone service ensures that you are connected to your loved ones, whether within or beyond U.S. territories. For the best performance of the service, it is recommended to invest in a good battery backup and system. Self-install and professional installation options are available. Stay connected with the battery backup even during storms and power outages.

If you’ve any questions or concerns about Windstream service in your area, please call 1-855-349-9312.