Windstream is the 6th largest residential DSL service provider in the U.S. offering high-speed internet across 50 states with the greatest coverage in the states of Georgia, Texas, and Illinois.
Want to Binge-watch movies and TV shows to your heart’s content? Yes, you can! Want to play multiplayer games? Why not! Love to stream music to shake a leg? Go ahead!
Once you get your hands on Windstream’s high-speed internet with speeds that in fact soar up to the Gig order in select areas, you and your family can stream movies, go on online shopping sprees, surf social media and do whatever you wish without worrying about data caps.
But that’s not all!
Apart from offering fiber-backed download speeds that come with a 12-month price lock, Windstream offers you complete freedom from contracts and a 30-day money-back guarantee after signing-up, in order to give you 100% surety that you’ve made the right choice.
Hello, there! Want to switch to Windstream but not sure what to do next? Stay put because you have come to the right place!
Once you have decided to bring Windstream home, the first thing you need to do is subscribe to the internet service from the provider. You can do so online here, and in case you have any confusion, you can also call 24/7 Windstream Customer Support to receive help.
Once you have signed up, you will have the option to either install the internet connection yourself or ask for professional installation. If you love DIY and decide to opt for self-installation, you would need to place an order for a self-installation kit.
If you choose to self-install, this detailed guide will give you ample information on all the nitty-gritty of the installation process making things easier for you.
First of all, welcome to the Windstream Family! We admire your self-reliance as you’ve chosen to self-install your internet connection. However, as much as it sounds like a tough nut to crack, installing the Windstream internet connection yourself is pretty easy.
Windstream provides a high-speed DSL service that is transmitted over existing telephone lines. Installing the internet connection and setting up the modem is extremely simple. You just need to connect a modem or a modem-router to a phone jack, in order to access the internet. And that’s it! It sounds like a piece of cake, doesn’t it?
If you have decided to install the internet connection yourself to save a few bucks, you will be happy to know that Windstream won’t charge you a single penny for shipment of the modem.
And, what’s even more awesome is the provider offers you free installation instructions and 24/7 technical assistance over-the-phone FOR FREE! It sounds like a great deal to me! What do you think?
But this doesn’t end here.
After you have signed up for self-installation, a technician will confirm if your address is indeed serviceable. And, if everything goes well, you will receive an Activation Date. On that day, a Windstream technician will visit your house to check the outdoor wiring, so that once you have set up your connection, you are able to connect to the Windstream network easily.
In case you have a tight schedule, you’ll be relieved to know you do not need to be home when the technician arrives to run a check. Once the preliminaries are all taken care of, your modem will be delivered to your house within 3-5 working days. You can now set it up on the given Activation Date.
Installing your high-speed Windstream Internet is not going to fry your brains! If you keenly follow all the instructions given below, it will only take you about 30 to 60 minutes to walk through the complete Windstream Internet Service Setup.
Got your Service Activation Date? If yes, then without wasting time, let’s start with the step-by-step self-installation in a New York minute, shall we?
First things first, unpack your self-installation package and check if you have all the power-packed equipment you need such as:
After you have double-checked the equipment and got everything you need, the next thing you have to do is find a suitable location inside your home to set-up the modem.
Even though putting the router at any spot within your home would work, but it’s always best to place it in a central location so that you can enjoy seamless wall-to-wall coverage.
This step is only applicable if you have a home phone service. In case you do, it’s always beneficial to add a DSL filter or splitter to the phone jack to keep signal disruptions at bay.
After you have plugged in the DSL filter or used a splitter, grab the gray phone line and connect it to the DSL port on the filter. Once that’s done, connect the home phone's wire to the other port on the filer.
Your Windstream Self-Installation kit comes with a GRAY phone cord. When your Date of Activation arrives, take out your Windstream modem from the box and carefully examine it to find a port that’s labeled DSL and fix the GRAY phone cord into it.
Now, grab the power adapter and connect it to the modem. Once that’s done, carefully plug the adapter into a secure electrical outlet.
While your Windstream Internet can be used to create a wireless network, carrying out a hardwired setup initially will allow you to have a reliable connection when you are activating your account.
To begin, look for a port labeled as “Ethernet” on your modem. Once found, you can grab the YELLOW Ethernet cable and fix one of its ends it into that port. Next, connect the other end of the Ethernet cable to your computer.
Once you’ve followed all the above steps correctly, the DSL and Internet lights on your modem should turn SOLID GREEN. This might take a minute or two, but once the lights turn solid, you can continue with the setup process.
Note: When you are using the internet, it is quite normal for the internet light to flash intermittently so don’t panic!
Once both lights on the modem have turned solid green, you can go ahead and activate your account. However, if the lights continue to flash after three minutes or so, you will need to go through all the steps to ensure you haven’t missed anything.
Check all the cables and tighten them by hand to make sure they are connected properly. However, if this doesn’t work, you can call Windstream Tech Support for further assistance.
After ensuring that all lights on the modem have turned solid green, you can start your Windstream account activation that will take about 15 minutes. Just follow these simple steps and you’ll be done before you know it!
Look for the default SSID and key that’s written on a sticker pasted on your modem and note them down. Once done, you can use these details to connect your wireless devices to your high-speed Windstream internet.
While Self-installing your Windstream Internet can save you dollars and might suit your schedule, opting to do everything yourself can get a little tricky if you are not tech-savvy. On the contrary, going for professional-installation can cost you a few bucks, but since the tech knows how to do the job, it would just take him/her an hour or so to get everything right. So, if you think you can handle it all by yourself, nothing can stop you from feeling like a hero when you’re done with everything!
You can simply call Windstream Support at 1-855-349-9312 and ask them to send a technician to install the internet.
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