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There’s a famous saying: “Change is the only constant in life.” This adage is quite convincing because updates and developments are frequent in almost every walk of life. Our overall lifestyle has become fast-paced to the point where it is sometimes challenging to keep track of random, mundane, and even exciting things.
If you’re a member of a low-income household, learn how Windstream’s Lifeline Program can benefit your family.
With access to internet services, our lives have been molded so exquisitely that going without it is unimaginable in this day and age. The Internet is considered a basic necessity as it helps in exchanging and sharing ideas, news, and information, socializing, and managing your finances. It is arguably a powerful way to connect computers, people, businesses, government, employees, and more.
However, technological advancements are not equally accessible to people out there. Internet access is subject to a digital divide between the fortunate and the underprivileged. The upper class has convenient access to digital resources, while people with fixed incomes have limited access to technology, which is hindering their learning and technical skills. People without internet access miss out on substantial education and employment opportunities.
Besides that, inadequate internet access is affecting their quality of life. Usually, the internet plans that come with high speeds are beyond the means of a household with a low income.
Windstream Kinetic aims to take care of the needs of less fortunate people by making the internet more accessible to low-income households. This way, they won’t lag behind in life.
Lifeline is a long-term federal program, which aims to assist qualified individuals reduce their monthly cost of telephone or internet service. This benefit ensures affordability of internet access for eligible consumers. With this plan, qualified households will receive a monthly discount of up to $9.25. In addition, eligible consumers living in Tribal reservations are likely to enjoy an enhanced discount of up to $34.25 per month.
However, your household may receive the discount on one category of service, not both. It is wise to assess your needs before applying.
Kinetic by Windstream Subscribers Residing in Texas
Visit the website of the Public Utility Commission of Texas at https://www.puc.texas.gov/consumer/lowincome/Assistance.aspx in order to get your eligibility evaluated. Once your request gets approved, Kinetic by Windstream will be notified by the state of Texas. Afterward, Windstream’s Lifeline team is going to add Lifeline credits to your Kinetic by Windstream account.
Kinetic by Windstream Subscribers Not Residing in Texas
Step#1
In order to apply online, all you have to do is go to the Lifeline National Verifier portal for consumers at https://www.lifelinesupport.org/national-verifier/ where you will be required to create an account. Make sure you keep a notebook handy so that you can note the information you typed in the portal as you will be required to sign up for Lifeline through Windstream the same way you did in the National Verifier.
Be sure that you enter the right capitalizations and symbols. As soon as you apply online, you are likely to find out if you are eligible for Lifeline or not. If you are lucky enough to qualify for the program, you will instantly receive an Approval Code Application ID (Q#). If your eligibility is not automatically approved via Lifeline National Verifier, make sure that you upload more relevant documents to the consumer portal to prove your eligibility.
If you find it difficult to apply online, you can apply by mail. Make sure that you go to the Lifeline National Verifier at https://www.lifelinesupport.org/national-verifier/. To apply by mail, you have to fill out an application form online and then print it.
Don’t forget to make a copy of the form as you might need it later as a reference for when you will have to sign up for Lifeline via Windstream exactly the way you did in the National Verifier.
The next step is to mail in your completed application form, household worksheet, and copies of all required documents to prove your eligibility to the Lifeline Support Center. Now you might be wondering where you have to send in the mail. Well, here is a mailing address for Lifeline Support Center:
Lifeline Support Center
PO Box 7081
London, KY 40742
If you have provided your email address in Section 2 of the form, there is a good chance that the Lifeline Support Center will reach out to you via email. In the email, you will be informed whether you have qualified for Lifeline. No worries if you forget to mention your email, you will be contacted by mail then. Whether you get a mail or email, you are likely to receive an Approval Code Application ID (Q#) upon qualification for the program.
Step#2
Once the Lifeline Support Center approves your eligibility request and you receive an Approval Code Application ID (Q#), make sure that you instantly notify Windstream so that it transfers the Lifeline credits to your service account. If you are wondering how you can notify the provider, let us tell you that you have to fill out the Windstream Lifeline Information Form at https://sakcartprodscus.azureedge.net/craft/Lifeline-Application-form.pdf exactly the way you filled the previous application form for the Lifeline Program.
Once completed, try submitting the form for final processing as soon as possible. You will find the email address or mailing address at the bottom of the form. The Windstream Lifeline team will try verifying the information on the form and match it with the information provided in the National Verifier system. Once the information is successfully verified, the provider will instantly add Lifeline credits to your Windstream account.
NOTE: For the residents of Nebraska, make sure you complete the Nebraska Attestation Form at https://sakcartprodscus.azureedge.net/craft/NE-Attestation-Form.pdf.
If you have any concerns regarding the National Verifier process, feel free to give a call to USAC at (800) 234-9473.
For the citizens of Pennsylvania, the residential voice lines, Kinetic by Windstream's basic local service, rates range from $27 to $30 per month depending on your service location. Upon request, you may get specific rates. Subscribers must sign up for a Windstream Kinetic service that meets the minimum standard requirements as defined by the FCC in order to apply for the broadband Lifeline discount.
Get in touch with the PA PUC Bureau of Consumer Services to get service-related assistance or to file a complaint at 1-800-692-7380 or https://www.puc.pa.gov/complaints/informal-complaints/
If you reside in Georgia, basic local service charges for residential voice lines by Windstream may range from $26 to $41 per month depending on where you live. You will be required to make a special request to get specific rates. A customer should subscribe to a Kinetic by Windstream service that meets the minimum standard requirements as defined by the FCC to be able to get a broadband Lifeline discount.
You could direct the Unresolved complaints concerning Lifeline to the Georgia Public Service Commission’s Consumer Affairs Unit at Metro Atlanta 404-656-4501, 244 Washington Street, SW, Atlanta, GA 30334-9052, Toll-free in Georgia (outside Metro Atlanta) 800-282-5813, Fax 404-656-2341, Email gapsc@psc.ga.gov
If you happen to live in Iowa or Minnesota, Windstream’s residential voice lines rates may range from $22 to $57 per month depending on your service location. Kinetic by Windstream will provide specific rates upon request. A customer should be using Kinetic by Windstream service that meets the minimum standard requirements as defined by the FCC to qualify for a broadband Lifeline discount.
The residents of New Mexico & Texas will be able to enjoy Kinetic by Windstream's basic local service at rates ranging from $18 to $27. You may be able to enjoy specific service charges upon request. A subscriber should opt for Kinetic by Windstream service that meets the minimum standard requirements as defined by the FCC to be eligible for a broadband Lifeline discount.
Kinetic by Windstream’s basic local service charges for residential voice lines are expected to range from $21 to $37 per month depending on your service location. You will have to make a request to get specific rates. A customer must subscribe to a Kinetic by Windstream service meeting the minimum standard requirements as defined by the FCC to get a broadband Lifeline discount.
As the internet and phone have become necessities to survive in this digital age, there is a growing need to ensure every American has access to both. We all seek internet and phone services that come at a good value for money. Whether you have just stepped into the corporate world or you have been doing a job for a long time, you can access the internet or phone services at a low price if you qualify for the Windstream Internet for low income families.
If you are not eligible for Kinetic by Windstream for low-income households, you may check out other internet plans by contacting Windstream customer service at 855-349-9312. You might find other internet plans by Windstream that fall within your budget.
Can two members of my family apply for the Lifeline program?
No, only one person in the family can benefit from the Lifeline program.
Can I get a discount on internet and phone service?
The discount via the Lifeline Assistance program applies to just one service. It is totally up to you if you want to get a discount on the internet or phone service.