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There is no denying that high-speed internet service is essential for our day-to-day tasks. From working remotely and learning online to staying connected, the internet plays a vital role in simplifying our lives. It would not be wrong to say that internet access has become more crucial than ever. But unfortunately, something as important as the internet still remains unavailable to financially strapped and low-income American families.

Despite the fact that technology has become more affordable and the internet is widely available across the globe, a digital divide between rich and poor is still pretty much there. The upper class has convenient access to digital resources, while people with fixed income have limited access to technology, which is hindering their learning and technical skills. Besides that, inadequate or lack of internet access is affecting their quality of life. Usually, the internet plans that come with high speeds are beyond the means of a household with a low income.

If you have limited internet access, you are bound to lag behind in life. But not anymore! There are various internet service providers that take care of their fixed-income customers’ online needs by offering low-cost internet options. And Windstream Internet is of them as the provider aims to lessen the digital divide between rich and poor by making the internet more accessible to low-income households.

In this article, we will help you navigate through the best internet plan for low-income families. So, without further ado, let’s get started!

All About Lifeline Program

Windstream offers affordable internet and phone plans to help low-income families stay connected at all times without worrying about draining their pockets.

Lifeline is a federal program that ensures to provide eligible individuals some relief from the cost of their internet or phone service. If you successfully qualify for the program, the provider is likely to lower your monthly Windstream internet price, but not both phone and internet.

Now that you are aware of the fact that you can only receive a discount on one option, make sure that you assess your needs before you apply. If you use the internet more than your phone service, then it is wise to get Lifeline for your internet service.

Rules for the Lifeline Program

Here are some more essential factors that you should take care of:

    How to Apply for Life Assistance Program

    If you believe that you are eligible for Life Assistance Program, then here is a list of some simple ways to apply for it:

    Step#1

    Consider Applying Online:

    In order to apply online, all you have to do is go to the Lifeline National Verifier portal for consumer at https://www.lifelinesupport.org/national-verifier/ where you will be required to create an account. Make sure you keep a notebook handy so that you can note the information you typed in the portal as you will be required to sign up for Lifeline through Windstream the same way you did in the National Verifier.

    Be sure that you enter the right capitalizations and symbols. As soon as you apply online, you are likely to find out if you are eligible for Lifeline or not. If you are lucky enough to qualify for the program, you will instantly receive an Approval Code Application ID (Q#). If your eligibility is not automatically approved via Lifeline National Verifier, make sure that you upload more relevant documents to the consumer portal to prove your eligibility.

    Try Applying by Mail: 

    If you find it difficult to apply online, you can apply by mail. Make sure that you go to the Lifeline National Verifier at https://www.lifelinesupport.org/national-verifier/. To apply by mail, you have to fill out an application form online and then print it. Don’t forget to make a copy of the form as you might need it later as a reference for when you will have to sign up for Lifeline via Windstream exactly the way you did in the National Verifier.

    The next step is to mail in your completed application form, household worksheet, and copies of all required documents to prove your eligibility to the Lifeline Support Center. Now you might be wondering where you have to send in the mail? Well, here is a mailing address for Lifeline Support Center:

    Lifeline Support Center
    PO Box 7081
    London, KY 40742

    Step#2

    If you have provided your email address in Section 2 of the form, there is a good chance that the Lifeline Support Center will reach out to you via email. In the email, you will be informed whether you have qualified for Lifeline. No worries if you forget to mention your email, you will be contacted by mail then. Whether you get a mail or email, you are likely to receive an Approval Code Application ID (Q#) upon qualification for the program.

    Once the Lifeline Support Center approves your eligibility request and you receive an Approval Code Application ID (Q#), make sure that you instantly notify Windstream so that it transfers the Lifeline credits to your service account. If you are wondering how you can notify the provider, let us tell you that you have to fill out the Windstream Lifeline Information Form at https://www.windstream.com/Windstream-residential/media/res/collateral/Lifeline-Information-form.pdf exactly the way you filled the previous application form for the Lifeline Program.

    Once completed, try submitting the form for final processing as soon as possible. You will find the email address or mailing address at the bottom of the form. The Windstream Lifeline team will try verifying the information on the form and match it with the information provided in the National Verifier system. Once the information is successfully verified, the provider will instantly add Lifeline credits to your Windstream account.
    NOTE: For the residents of Nebraska, make sure you complete the Nebraska Attestation Form at https://www.windstream.com/Windstream-residential/media/res/collateral/NE-Attestation-Form.pdf.
    If you have any concerns regarding the National Verifier process, feel free to give a call to USAC at (800) 234-9473.

    Wrapping It Up

    As the internet and phone have become necessities to survive in this digital age, there is a growing need to ensure every single person on this planet has access to both. We all seek internet and phone services that come at a good value for money. Whether you have just stepped into the corporate world or you have been doing a job for a long time, you can access the internet or phone services at a low price if you qualify for the Lifeline Assistance Program.

    If you are not eligible for the assistance program, you may check out other internet plans by contacting the Windstream customer service at 1-855-349-9312. You might find other internet plans by Windstream that fall within your budget.

    Frequently Asked Questions (FAQs)

    Can two members of my family apply for the Lifeline program?

    No, only one person in the family can benefit from the Lifeline program.

    Can I get a discount on internet and phone service?

    The discount via the Lifeline Assistance program is applicable to just one service. It is totally up to you if you want to get a discount on the internet or phone service.