Windstream Communications FAQ Guide |2022

There is no denying Windstream Communications endeavors to deliver optimal service quality and an exceptional customer experience to customers in 18 states. But whether you’re looking to join the Windstream Family or you’re already a customer, there could be a zillion questions that may pop up about services and products. And while Windstream Customer Service is proactive at extending the necessary help, it is at times more convenient and quick to explore answers via online resources.  

Our article today is a compilation of the most common questions Windstream customers ask. Read on to help yourself with answers you may have been searching for.

Windstream Kinetic Internet

Is Windstream Fiber Gig good for my home internet experience?

By signing up for a fiber gigabit connection, you can enjoy seamless connectivity across all your connected devices. Windstream Kinetic Gig is capable of supporting multiple users and devices. The best part is Fiber Gig internet does not cause bandwidth issues, so you can enjoy streaming and gaming without a lag.

How can I improve my in-home Wi-Fi experience with Windstream Internet?

There are various factors that can affect your wireless connection. Such as Wi-Fi technology, the shared bandwidth of all your connected devices, location, and interference. Windstream recommends users to rely on the Kinetic Wi-Fi management tool to control different aspects of your in-home Wi-Fi. From managing your connections to troubleshooting your network performance, you can use the tool to do it all.   

Is Windstream internet available in my area?

Windstream is currently available in 18 states : Alabama, Arkansas, Florida, Georgia, Iowa, Kentucky, Mississippi, Minnesota, Missouri, Nebraska, North Carolina, New Mexico, New York, Ohio, Oklahoma, Pennsylvania, South Carolina and Texas. If you reside in any of these states, speak to a Windstream customer service representative at 1-855-349-9312 and check offer availability at your address.

 

Windstream Home Phone

Can I sign up for a Windstream landline phone without internet?

Yes. With Windstream, you can sign up for a landline phone for your home without internet. You can subscribe to a Kinetic Voice plan and enjoy unlimited nationwide calling. Popular digital calling features like caller ID come included. And you also get access to enhanced voicemail.  

How is VoIP different than a landline?

A landline is different from VoIP in that Voice Over Internet Protocol technology allows you to make calls over the internet. And if you lose internet connectivity, the phone connection is lost as well. But a landline does not require internet connectivity to make or receive calls, as with Windstream.

Why is it a good idea to invest in a Windstream landline?

If you are wondering why you should consider investing in a Windstream landline phone for your home, two big reasons are: crystal-clear voice quality and emergency access which gets linked to your precise location. By opting for

Also, with a Windstream landline phone, you can enjoy unlimited nationwide calling and many popular calling features.

Windstream Kinetic TV

What is Kinetic TV?

With Kinetic TV, subscribers get access to live, local and broadcast channels as well as on-demand shows and movies via their internet connection. Unlike traditional pay-tv services, Kinetic TV lets you save a few bucks while enjoying access to the entertainment you need.

Who is eligible to subscribe to Kinetic TV?

Whether you are a new or existing customer of Windstream Kinetic, you are eligible to sign up for Kinetic TV service. Kinetic TV is however available in select Windstream markets. Windstream recommends you a download speed of at least 10 Mbps if you want to enjoy entertainment to the fullest.

Are there any bundle offers available with Windstream Kinetic TV?

You must be a Windstream Internet subscriber in order to sign up for Kinetic TV. However, it’s important to keep in mind Kinetic TV is available in select Windstream markets. To determine availability at your address, speak to a Windstream customer service representative at 1-855-349-9312.

What device or equipment is required for Kinetic TV?

The Windstream Kinetic TV service is designed to be flexible. You can use a compatible third-party streaming device or smart TV. And you can also buy a streaming device from Windstream.  

Is a contract required for a Windstream Kinetic TV plan?

No. Windstream does not bind subscribers in an annual contract. You can cancel anytime without a penalty. However if you choose a promotional offer with a minimum term commitment, there is an early termination fee when you cancel before the end of the promo term.    

How do you navigate Kinetic TV?

Windstream Kinetic TV is an app-based service so you need to download the free app. Once you are logged into the app, navigate using the remote control for your streaming device or smart TV. You can also use your touchscreen mobile or the voice navigation setup which comes built-into the Kinetic TV remote.

Is it possible to increase the DVR storage with Kinetic TV?

Yes. Windstream allows you to purchase additional Cloud DVR storage.  

What do I do to get more streams for Kinetic TV?

You can increase the number of concurrent streams your Windstream Kinetic TV subscription allows you, but at an additional charge.

Concluding Words

We hope this guide helps answer some of your questions about Windstream services. In case you require further information about offerings from Windstream Communications, call us at 1-855-349-9312.