Call for the Best Cable, Phone and Internet Deals: 855-349-9328
Call For Best Deals: 855-349-9328

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Good internet makes life easier on multiple levels, which is why most people seek a reliable internet service provider that can provide the speeds and perks they are looking for. In your search for finding the best ISP, you would have probably come across Xfinity a few times. Available in about 36 states of the U.S., Xfinity is one of the largest and most accessible service providers in the market in terms of network infrastructure and coverage.

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However, you would be naïve to think that all connectivity issues will magically disappear if you sign up  with Xfinity. Like all other ISPs, Xfinity internet too suffers from connection problems and Wi-Fi troubles from time to time. Nevertheless, Xfinity’s internet issues usually remain at a minimum, which makes it a worthy internet service to consider for your home.

What to do If Your Xfinity Internet is Out

If you are facing a slow Xfinity internet speed, here are a few things you can try before contacting Xfinity customer service for help. While the support team is available 24/7 on different mediums such as call and chat, it is just easier to try these tips and tricks before you pick up the phone.

Restart Your Modem

One of the first things you should try when you find your internet connection lagging or slowing down is to reboot or restart your Wi-Fi router and modem device. This Wi-Fi equipment often needs a hard reset, which means that it needs to be powered down and then turned on again after a few seconds of rest.

  • The first thing you’ll need to do is turn off the switch and unplug power from the Wi-Fi equipment – which in this case, is the modem, but you can also try this with your router if you have two different devices. Please ensure that your modem doesn’t have any backup batteries, such as the Xfinity Storm Ready Wi-Fi because if it does, you will need to remove them as well for this to work.
  • Once this is done, all you have to do is wait for up to 2 minutes to ensure that the modem completely power cycles. This amount of time is necessary to reset the Wi-Fi equipment fully, so make sure that you wait this long.
  • Finally, reconnect the cord to the power socket and turn on the modem or Wi-Fi router.

If you do everything and still find the Xfinity internet not working, then you can try the next tip.

Check the Power and Connection of your Wi-Fi Equipment 

If a reset doesn’t work, the next thing you can try is double-checking the Wi-Fi connection on all your Wi-Fi equipment. Is your modem connected to the internet? Is it powered on? If all that is okay, is the Ethernet cable connected to your router all snug?  Loose cables may slow down your internet connection and even appear as an outage if you don’t look carefully enough. If you have an Xfinity Wi-Fi Gateway device, such an issue will usually present as flashing lights on your xFi device.

It is also a good idea to check your wireless devices if the internet is not connecting. A build-up of cache can lead to this happening sometimes. So a restart of these devices might also be helpful in clearing it all out and getting you back up online. 

Eliminate Dead Zones in Your Home

Sometimes you are simply too far away from the modem or router for the internet to properly work. The symptoms of this Xfinity internet issue can range anywhere from limited connectivity to a slow internet connection. All you need to do in this case is to minimize the distance between the router and other wireless devices to make them easier to connect. The best way to do this is to have the router out in an open space such as a living room so it is easier for it to transmit Wi-Fi signals.

If you have a bigger home with multiple floors and rooms, a single router device may not be enough for your home. For such houses, you can consider investing in an Xfinity Wi-Fi Boost Pod or Wi-Fi extender. This simply increases the range of your internet network so there are no more dead zones in your home. This way you will be able to enjoy fast Xfinity internet no matter where in the house you may be.

This is the best way to enjoy the fast Xfinity internet speeds that you get over the Xfinity 10G network. They are some of the fastest speeds you get to see in the U.S. broadband industry, and it is only correct to make the most of them.

Upgrade Your Xfinity Internet Plan & Equipment

You can also try upgrading your Wi-Fi router if it’s old and feel it is causing your connection to slow down. A simple Xfinity internet speed test would allow you to determine this. If you lease your equipment from Xfinity and have an old router, you may be eligible for a FREE upgrade – check here to find out how!

Lastly, if everything seems to be working fine but your internet is still slow, your internet plan may not be adequate for your needs. You can get your Xfinity internet plan upgraded to a higher speed tier and solve all your issues. For expert assistance, feel free to contact Xfinity customer service by dialing 844-207-8721.

How to Troubleshoot the Internet through the Xfinity App

The Xfinity app is free to download on the App Store and Play Store, so it is highly recommended that you download it. Xfinity subscribers get more access to various network and Wi-Fi features via this app and it is quite handy.

One of those features includes troubleshooting accessibility from the comfort of your smartphone or device. This works like a dream if you have an Xfinity xFi Gateway. Let us take a look at how you can use this function once you download the app.

  • Sign in with your credentials, you’ll notice a ‘Wi-Fi’ tab. Click on that.
  • Select the ‘Run a test’ You’ll need to follow the on-screen prompts in order to find out about the connectivity issue. If there is one, you will also receive suggestions on the best way to fix it.

You can also fix some Xfinity internet issues via its official website, which brings us to our next section.


Xfinity Troubleshooting – Fix Internet through the Xfinity Website

If your Xfinity Wi-Fi is not working or is slower than usual, there is a way to check diagnostics by visiting

  • You’ll be asked to sign in using your Xfinity ID and password. After you get through the sign-in process, search for the ‘Devices’ page in your account.
  • Once that’s located, you’ll need to scroll down a bit and keep an eye out for the ‘Run Diagnostic Check’
  • Once you find it, select it and press the button that says ‘Get Started’.
  • This should take a few seconds as this will scan the entire network system to see where the problem lies. Once the test has been run, you will know exactly where the problem stems from, and hence, will be guided on how to resolve it.

How to Fix Connectivity Problems on Specific Devices

Sometimes, the issue lies within the wireless device you are using. For instance, if you’re using an Android device or an iPhone, and you notice some connectivity problems, try restarting your phone. If that doesn’t work, you can also try to switch to your mobile data for a little while, before switching back to your Wi-Fi.

You can also do it through the Xfinity App. Just go into the Devices tab, Select whatever device is having issues and troubleshoot it right there. This will let you know what the issue is and ways to fix it.

If it is your laptop or computer that’s creating the issue, you can restart the device. You can also reset your Wi-Fi router or modem, as aforementioned.

If all else fails, get in touch with Xfinity customer support for assistance. If you need to upgrade your Xfinity internet plan or equipment, you can also reach out to Xfinity sales support at 844-207-8721. Or if you’d prefer to speak to a representative in Spanish, the Xfinity Servicio al Cliente is always open to you! Simply dial 844-207-8725 and an agent will be right with you!

Tips To Improve Your Xfinity Internet Connection 

While Xfinity Internet remains one of the most sought-after services in the U.S., there are still some practices you can implement to further enhance the internet connection.

  • For starters, you can run a network diagnostics test, to eliminate any problems in the first place – as mentioned in the previous sections.
  • You can also start rebooting your Wi-Fi router/modem more often to improve Xfinity’s internet speed.
  • Sometimes, your hardware needs an update or an upgrade so ensure that your Wi-Fi equipment is all up-to-date – both the software and the hardware.
  • You can also take an Xfinity internet speed test to determine how much speed you are getting – and if you need any plan upgrades.
  • Lastly, if you feel like Xfinity needs troubleshooting, try to relocate your Wi-Fi equipment to a different room in a more central location to enhance signal distribution.

If you’d like to learn about more ways to improve Xfinity’s internet connection, here is our guide for Xfinity network enhancement. It includes all the tried and tested methods that provide the best results.


Dealing with a slow internet connection can be frustrating, especially when you are paying good money for your internet subscription. This is why we have put together all the ways you can use to improve your Xfinity Wi-Fi experience. We hope that you are able to find a method that works best for your Xfinity internet and home Wi-Fi.


Frequently Asked Questions (FAQs)


1. Why is my Xfinity Wi-Fi not connecting to the internet?

This problem has a simple fix, and it takes a few minutes to resolve. First, you will need to unplug your Wi-Fi equipment, wait for at least 2 to 3 minutes, and then plug it back in. This is known as power cycling and allows your modem/Wi-Fi device to reset and reconnect.

2. How do I report Wi-Fi problems to Xfinity?

To report any sort of issues, you can get in touch with the Xfinity customer support team by reaching out to them on their website via chat, or even visiting their store. You can find some of the ways to contact Xfinity here.

3. How do I reset my Xfinity Wi-Fi Router?

In order to reset your Xfinity router, you will need to turn it off, unplug the router from its power source and wait for a short while, before you plug it back into the power source, and turn it on. This is how you’ll able to give your Xfinity router a hard reset to troubleshoot any issues.  

4. Why is my Xfinity Wi-Fi not automatically connecting?

This is probably because your Auto Connect feature is switched off. You’ll need to go into your Settings and find the ‘Wi-Fi’ option. Once you click on that, select ‘Advanced’ and toggle on the ‘Auto-Connect’ feature to connect automatically to Xfinity internet.

5. How do I fix the no Internet Connection?

You will need to restart your router/modem or Gateway device to fix this issue. If that doesn’t seem to work, try restarting your wireless device and see if that helps. If your internet speed is not good enough, consider changing your internet provider. Call 855-349-9328 to learn of the best internet plans in your area.

Caroline Eastman

Caroline has completed her graduation in IT from the University of South California. Currently associated with BuyTVInternetPhone as a content writer, she has more than 3 years working on major providers such as Spectrum, and Xfinity. Her years of work on Xfinity has lead her to have all the updated information on her fingertips. She also stays up to date on the latest trends and fun topics on IoT, Technology, and Business, writing in a way that is engaging for her readers. Caroline is a gamer geek and spends her free time gaming, hanging out with friends, or traveling around the world.