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Xfinity is a service provider that delivers high-speed internet, TV, phone, and even home security to residential properties. The versatility of this telecom giant allows it to reach millions of users in the U.S, with quality services and good customer care. Although internet and TV form a major part of Xfinity, the home security and automation services offered by it are also a great way to a safe and smart home. Needless to say, smart homes with an automated everything is the new fad this decade – with thousands joining the cause every month

The Xfinity Home Security System is a wonderful contribution to the protection and automation of your home. It is intuitive, smart, and innovative, taking care of your loved ones in the best way possible. However, getting the feel of the system and adapting to it can be slightly tricky at first. This article discusses how you can troubleshoot trivial light-related issues at your residence with the Xfinity Home System.


Explore the Xfinity Home System

Xfinity home is so much more than just a conventional security system. Not only is the system completely up-to-date on the current security guidelines, but it also gives you an easy automation fix. Professionals at Xfinity put in dedicated work to constantly improving the system and ensuring that the security and the smart automation protocols are always on point.

You might stumble across a few things while exploring the Xfinity Home System. It is good to know the full extent of your system and what it can do to make use of the service. Some of the aspects of the Xfinity Home System include:


  1. The Xfinity Home Alarm System is powered by Xfinity Internet via the gateway device
  2. Get Xfinity professionals to take a tour of your house and recommend a security system
  3. Customize your home system any way you like with add-on smart devices
  4. Opt for Self-monitoring or Pro-monitoring as your house needs
  5. Control your house from anywhere in the world with the Xfinity Home App
  6. Novel technology devices including motion-sensing cameras and more
  7. Your Home system is responsive to the intuitive, award-winning Xfinity voice remote
  8. Integrate your old security system to Xfinity Home if it is compatible
  9. Xfinity Home works with trusted smart home devices like Kwikset and Philips
  10. One-time and monthly pricing plans available for the Xfinity Home system

Once you get acquainted with the Xfinity Home System, it is easier to make sense of everything that’s going on around you. The best thing about Xfinity Home automation is that you can personalize almost all aspects of the system, which makes it a great choice. Just choose a plan and then go ahead with adding smart home devices over time.


Troubleshoot Light-Related Issues on Your Xfinity Home System  

When you set up your Xfinity Home, you may run into several kinds of light-related issues on your system. It can be a little unnerving at first, which can rapidly deter people from using smart home systems. However, it is nothing to worry about. We have outlined some of the most common issues that you may struggle with on your Xfinity Home System.


1. Inability to control the LIFX, Philips Hue Lights, or Lutron Caseta from the Xfinity Home

Your Xfinity Home App is designed to detect and control all the smart devices in your house. However, if the application fails to control any of the lighting brands given above, here is what you can do to troubleshoot the problem.

  • Restart your Xfinity Home App
  • If that does not help, try managing your light from the manufacturer’s app. If it works on the manufacturer’s app, wait a few moments before giving the Xfinity Home a shot again. If your light still stays unresponsive, contact Xfinity customer service.
  • If the manufacturer’s app fails to respond to the light too, it may be a defected or damaged piece. Contact the respective manufacturer’s customer service.


2. The LIFX or Philips Hue Light does not show the selected color

One of the nicest things you can do with a smart home is customize it any way you want. If you want colored lights to create the perfect ambiance in your house, so be it. LIFX and the Philips Hue lights are the best places to start doing this.

However, it may happen that your selected bulb does not show the color you picked when you turn it on. This could be because your bulb model or connecting modem does not support the color you want. Check the details on the supported colors on the manufacturer’s app or instruction manual. 


3. The smart lights don’t dim

Although it is ideal, not all lights are dimmable. Manufacturers that offer both dimmable and non-dimmable light bulbs include GE, Leviton, Sengled, and Centralite. Both types may exist within your smart home system. So before you start looking to dim your bulbs, you should know if they are even dimmable, to begin with.

To dim your smart lights using the Xfinity Home App, here are a few things you can try;

  • Go to the settings on your touchpad or Xfinity Home App
  • Enter your 4 digit master code on the keypad
  • Select home devices
  • Go to lighting
  • Click edit lights
  • Enter the name of the switch
  • Verify dimmable or not on the app

Once your lights are set to dim on the Xfinity Home app and are dimmable, you should be able to control them directly from the app. 


3. Dimming smart lights manually

Some smart light bulbs like Sengled can be adjusted in brightness manually too. All you have to do is press the base of the light bulb.

The bulb goes through a whole brightness cycle from 100% to 75% and so forth. After the lowest setting, the light automatically switches off and at the next activation can be switched on again at full brightness.


4. The light switch does not always respond to changes

You can turn the light on from the touchscreen panel or the Xfinity Home App. Check whether or not the blue/green LED turns on when the light switch is on. If the LED turns on but the light does not respond, here is what you can do.

  • Check if the lightbulb is okay. It may have burned out without you noticing
  • If it is a dimmable light and switch, ensure that the dimmer is not set to the lowest possible setting. The dimmest possible setting may appear as off.
  • Check the light switch is not trying to work on a three-way switch (One light, two switches). The Xfinity Home App does not support three-way switching.

If the LED light does not turn on, check the circuit breakers and power of the light switch. If there is power but the LED is not responding, you would need to contact Xfinity customer service for assistance.


5. Light flickers when the switch is turned off

If your light flickers even after the switch is turned off, check if you have a non-dimmable light in a dimmable light switch. Fluorescent light bulbs especially go through this issue. If this is what is causing a problem, replace the light with a LED or an incandescent light bulb.

If you don’t have a dimmable light and don’t plan on using one you can also go for a more permanent solution and replace the light switch with a non-dimmable alternate.


6. The light switch does not pair

Your light switch is supposed to pair if it is within 65 feet of your touchscreen panel. While it is not recommended that you move the panel, you can do so if you absolutely have to.

Removing other wireless devices like modems, routers and cordless phones from the vicinity may help the pairing process too. Consider other obstacles in the way such as walls, and large objects, and move the touchscreen as close to the switch as possible without losing connection to the Xfinity gateway device.

If the problems continue, you might have to reset your light switch completely.


7. Resetting the light switch

Sometimes it is easier to reset the light switch if it continues to give you a hard time. Thankfully the process is fairly straightforward. All you have to do is:

  1. Remove the wall plate to expose the inside of the light switch
  2. Disconnect the light switch from power by pulling out the air-gap switch until it clicks
  3. Press the switch’s top button and push the air-gap switch in and hold it in place
  4. The LED light will turn on. Release the button and the switch.
  5. Re-pair the light switch to your system. Centralite Light Switch needs to be paired using the touchscreen panel. GE or Leviton Light switches can be paired through the Xfinity Home App.

These are some of the most common problems with the Xfinity Home Security system for home automation. Almost all light-related issues have been highlighted here for your ease of understanding. 


Total Control with the Xfinity Home App

Xfinity Home is the ultimate experience, bringing smart home automation and security all under one roof. You can rest assured that your home is always safe and if you ever forget to lock a door, you never have to fret. You can control everything on your Xfinity Home System with the Xfinity Home App. The app is designed to make your dream of a smart and safe home a reality. 

The security aspect to is covered amply well through the Xfinity Home App. You can monitor your cameras, check on older footage, and stay connected to your house 24/7. There is never a dull moment around with the Xfinity Home App and you are always in touch with everything around you that actually matters.



Whether it is internet, TV, smart home security, or automation, Xfinity has you covered. Coming up with innovative home solutions for decades, Xfinity has refined its services quite a bit. You can rely on good-quality services for everything that Xfinity has to offer.

For more information, call Xfinity customer service at 844-207-8721




1. What to do if my Sengled Light bulb does not pair with the Xfinity Home System?

If your Sengled light bulb fails to pair to the Xfinity Home system, do the following:

  • Move the light bulb closer to the touchscreen (within 65 feet)
  • If it doesn’t pair, try resetting the bulb


2. How to reset the Sengled light bulb?

The Sengled light bulbs (Element Touch: Z01-CIA19NAE26) can be easily reset. Just press and hold the base of the light bulb for 20 seconds straight. The bulb will un-pair from your system and blink 5 times. As soon as the light bulb begins pulsing, pair it to the system again. 


3. What is Xfinity Home?

Xfinity Home is a service by Comcast that offers home security and automation solutions to your doorstep. You can choose a system you like and start here.