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Think about coming home after a long day at work. You heat up your favorite snack and prepare a hot cup of coffee to enjoy alongside it and all the while your cozy couch is calling your name.

You made your way to the living room and sat down on the couch holding your favorite snack and a cup of coffee. You excitedly open up Netflix on your TV or smartphone to finally binge-watch your favorite show or movie. But, something just doesn't seem right. Your favorite streaming service simply won't even run because it is caught in an endless loop of buffering!

Frustrated and upset, you learn that it's one of those rare days when your CenturyLink internet service is down.

While CenturyLink internet outages can make you feel as though you have fallen into the dark ages or been transported back to the ancient past, you'll be relieved to know that the best thing about CenturyLink is that they are always by your side to help you through the process, so don't fret!

It doesn't matter when you face a CenturyLink internet outage or what causes it, the 24/7 alert CenturyLink Customer Services are working closely with all towns and cities in their service area to take all essential measures and precautions to prevent downtime.

Whether it's a storm, a hurricane, or a power outage, the highly qualified CenturyLink customer support team makes sure that communication channels remain open in the wake of any unforeseen events. If you are a CenturyLink subscriber and experiencing an outage, you probably wonder how to resolve it as soon as possible. This blog is jam-packed with information that you must know to resolve this issue.

Want to know how? Let's dive right into the article and learn how to quickly tackle internet outages in your area!

Is There a CenturyLink Internet Outage in My Area?

Internet users all around the world have been a victim of internet outages at least once. Users that live in smart cities and homes, run online businesses, work for IT companies, or work remotely online frequently experience this issue. The significant transition from traditional to digital medium has affected the sustainability of internet services.

Despite having the strongest infrastructure in the nation and being one of the top internet service providers, CenturyLink is unable to guard against internet outages. It is, nevertheless, well equipped to deal with any internet outage.

An internet outage can be detected in two different ways.

Area Outage: If an outage is discovered in the entire area rather than just at your home, the CenturyLink Troubleshooter will alert you with "Known Outage Found." It keeps you informed of the most current information and the anticipated amount of time needed to fix the issue. Additionally, you may monitor the progress of the patch so that you don't need to get in touch with CenturyLink customer service to report problems or locate temporary fixes. Customers of CenturyLink value the Troubleshooter tool when it comes to resolving issues.

Home Outage: Here, the Troubleshooter will inspect your equipment and lines to identify the problem's source and generate a repair ticket for you. In the event of a power loss at home, only you will be impacted by an internet outage. You also avoid having to hassle with CenturyLink customer service.

The CenturyLink Troubleshooter tool fixes a wide range of issues you could be having with CenturyLink internet. It is designed to discover any known issues and known outages with your line or equipment and to trigger the repair process without having to wait for authorization. You can always use the Troubleshooter tool to check if there is a problem with your home internet or if there's an internet outage in your area. Run the quick Troubleshooter tool to generate a ticket with optional repair alerts, create, cancel, and manage repair requests, plus provide extra resources to address issues with the internet and/or phone service.

To use the CenturyLink Troubleshooter tool, all you need is your billing contact information or your account number, which may be 9, 11, or 13 digits long depending on your location. Remember that if you have previously logged in to My CenturyLink, you can also use the Troubleshooter tool. Your account information will fill up automatically and run the troubleshooter when you click the link under the My Products tab.

Some CenturyLink internet service areas receive more reports of outages than others. If you live in one of the CenturyLink locations, there's a good probability that you experience outages more frequently than usual. Here is a list of the towns and cities that have recently reported the most outage incidents in the past two weeks:

Affected Location Number of Reports

Denver, CO


Seattle, WA


Minneapolis, MN


Phoenix, AZ


Chicago, IL


Dallas, TX


Portland, OR


Omaha, NE


Albuquerque, NM


Las Vegas, NV


San Antonio, TX


Los Angeles, CA


Orlando, FL


Charlotte, NC


St. Louis, MO


Houston, TX


Indianapolis, IN


Saint Paul, MN


Detroit, MI


Miami, FL


Tucson, AZ


Tampa, FL


Madison, WI


Independence, MO


Federal Way, WA


Urbana, IL


Des Moines, IA


Salt Lake City, UT


Cincinnati, OH


Washington, D.C.


Several factors cause CenturyLink internet outages. Among the most frequent reasons are:

  • Lack of backups: One of several main causes of internet outages is the absence of reliable backup strategies. By having a backup system in place, the provider can switch to the backup network and avoid network downtime. When there is an internet outage, users of an ISP without a backup solution may switch to alternatives.
  • Poor maintenance: It is challenging for the ISP to fully comply with maintenance regulations given the expanding CenturyLink infrastructure throughout many states of the nation. Negative network downtime, which is not at all common when coming from CenturyLink, can be caused by poor maintenance routines.
  • Unexpected events: Mother Nature is a powerful force that no supplier can outmatch. There is a higher likelihood of internet outages during extreme weather. When this occurs, a trustworthy ISP should always be ready and equipped to handle such events and minimize the damage.

Now that you’re facing an internet outage, and the inconvenience of staying disconnected from the world is getting beyond frustrating, report the internet outage. CenturyLink has made it fairly simple for customers to report whatever issues they’re facing.

You can identify the issue and carry out the necessary repairs with the help of CenturyLink's technical support team and Troubleshooter tool. Another option is to create a repair ticket on CenturyLink's website.


You can use CenturyLink's Troubleshooter to report a problem if you're worried about an outage. You can determine the cause of an outage and report it using the Troubleshooter. You will get accurate and precise information by using the system. Moreover, it will inform CenturyLink personnel of the outage and assist in service restoration.

Customer Service

When you learn about a CenturyLink outage, you must get in touch with the provider to find out the latest status update. The outage can impact your phone and/or internet services and cause disruptions. Calling the tech support number and requesting help is the best way to report a CenturyLink issue. You can learn more about CenturyLink’s customer service down below!

Strong customer service is what sets CenturyLink apart from other ISPs in America. When there is an internet outage, the CenturyLink customer support team is readily available around-the-clock and is easily approachable.

No matter how urgent the situation, the CenturyLink customer care team is available 24/7 to address your queries and is prepared to resolve your problems. At CenturyLink, you can always count on being heard, understood, assisted, and satisfied with any matter. You can get in touch with CenturyLink customer service by calling at 1-855-349-9310,using live chat, or social media.

To Wrap It Up

We hope you never experience internet outages for we know how much they affect our daily lives. Now that life has entirely gone online, we must be fully prepared to deal with these situations.

If you use CenturyLink services, we hope this brief guide helps you identify the root of the problem and resolve it on your own. And if you've done everything but the problem still persists elsewhere, it may be just a slow internet connection. For that, you can always get in touch with CenturyLink customer service at 1-855-349-9310.

Frequently Asked Question (FAQ)

Why Is There A CenturyLink Internet Outage In My Area?

Poor maintenance, lack of backups and natural disasters are the causes behind internet outages most of the time.

Is There A CenturyLink Outage In My Area?

You can detect a CenturyLink internet outage in 2 ways. The troubleshooter will either alert you with a "Known Outage Found” in case of an area outage or generate a repair ticket for you in case of a home outage.

How Do I Report A CenturyLink Internet Outage?

You can report a CenturyLink internet by calling customer service at 1-855-349-9310 or using the Troubleshooter tool by CenturyLink.