Call for the Best Cable, Phone and Internet Deals: 1-855-349-9310

Call NOW!

CenturyLink bills differ depending on your service area. If your relative has a different-looking CenturyLink bill than yours, it’s nothing to worry about. CenturyLink’s bills come in two different formats, and therefore both are authentic and have been sent by CenturyLink. In this detailed CenturyLink guide, we will explain how you can read your CenturyLink pay bill. You might be wondering why is that even necessary, but it is important to know and check your bill in case there is an error or mix-up of some sort.

Of course, if there are any issues, you can easily get them resolved through the 24/7 available CenturyLink customer service. So, let’s take a look at the important sections to look at and verify in your CenturyLink bill. Additionally, we will also be going through some other aspects and answering some of the common queries you may have. Let’s take a look!

You can find your account information in multiple sections of your CenturyLink bill. Let’s see where you should be looking and for what.

Account Number

Firstly, you will find your account number mentioned in the top right-hand corner of your bill. Once again, depending on the area, the bill might be a bit different. So your account number could be 10 digits long or otherwise, it could be 9 digits long only.

Account Summary

Next, you can find your account summary on the first page and left-hand side of the bill. It will be titled ‘Account Summary’ on both bill formats, so it won’t be hard to spot. Under the account summary, you will find information like the due date for your monthly bill and the amount due for that month. You can also find your previous balance or recent payments made to CenturyLink. If you have any past due amounts, you will find them here as well.

Managing Your Account

You will find a section titled ‘Manage Your Account’ on the first page of your bill. Here, you will find the contact number of CenturyLink customer service followed by some support tools.

CenturyLink Customer Service

You can find customer service information on the second page or on the backside of the bill. You will find the ‘Keeping You Connected’ section in the first section of the second page, which is packed with useful information about customer service. You will find CenturyLink’s website address and number, tips on how to keep your bill process safe, and some terms and conditions in this section. It is important that you give it a read since it is only made to help you.

Billing and Payment

At the bottom of the second page, you will find multiple billing and payment options along with their details. After reading that, you could select whichever best suits your need. Most probably, you will have the options for automatic payment, summary billing statement, and paperless billing.

Summary of Your Charges

This section is a bit different as it is only available on one type of CenturyLink bill format only. You will find this on the third page of the bill. Just as the title suggests, this section is going to highlight the summary of your charges. You will be able to see internet and home phone charges and any additional charges like taxes, fees, and surcharges on the bill too. While this section is not available in both formats of the bill, it is not something to be worried about since you will also find this information in the ‘Details’ section of the bill.


This section will be available across both bill formats and it consists of the breakdown summary of the charges. Depending on the services you have purchased from the provider, it may be titled ‘Details of Your Internet’, ‘Details of Your Internet and Home Phone Charges’, or ‘Details of Your CenturyLink Packaged Services’. You will find your monthly charges for the subscribed service(s) along with the monthly charges for your modem, in case you are renting it. However, depending on the format of the bill, you might find the monthly modem-lease charges in another section titled ‘Additional Charges and Credits’.

Service Additions & Changes (Only if Applicable)

If you have made a change to your package or you have added or removed a service from your CenturyLink package , then you will see this in this section too. You will see a ‘Service Additions and Changes’ section. Of course, you will only see this if it applies to you. If you have never requested any changes to the service, then you won’t see this.

Moreover, if you have changed, added, or removed a service, you will not only see this heading but you will also see others like ‘Remove Service’, ‘Add Service’, and ‘Usage Charges’. In these sections, you will see the details of the changes you made. If you have added a service, you will see what you were charged for it, and if you have removed a service, you will see how much was credited to you. In the ‘Usage Charges’ section, you will find charges for long-distance calls, if any.

Additional Charges and Credits (Only if Applicable)

For those who get this section in the bill, you might see that you have been charged with ‘One Time Charges’. This section mentions charges for any home visits made by CenturyLink technicians, when you’ve purchased a modem from CenturyLink, or any pro-rated charges or any out-of-service credits due. These are all one-time charges for when you obtain additional services and obviously will not be mentioned in every future bill.

Taxes, Fees, and Surcharges on the Bill

This is the last section of your bill and you will find all sorts of taxes and fees imposed by the government over your home phone services. Local, municipal, state, and federal government taxes are all imposed and all may vary depending on your area. If you’ve only subscribed to CenturyLink internet service, then you’ll find this section sparse and simple. 

As far as surcharges go, mandatory ones like 911 surcharges are also added to the cost. In addition, taxes for internet service, local phone service, and long-distance service are all added to this. For more info on these taxes and fees, go to

Taxes, surcharges, and fees are subject to change at any time. Although there is a very high chance that they won’t change much, it is not something that can be completely ruled out. There are some reasons why this would happen if it does:

  • Rates are increased or decreased based on federal, state, and local government assessments.
  • If you have moved to a different tax jurisdiction, then the tax rates change accordingly.
  • If the pre-tax cost of any service varies monthly depending on usage, then surcharges that make up a part of the base amount will also change.

If you are a first-time customer, then you might be wondering what you can expect from your CenturyLink bill. Your first bill will be a lot more detailed and higher in cost as it may include additional one-time charges, which you will not likely see in your subsequent bills.

Your CenturyLink bill varies depending on the services included in your subscription. So here’s a broad overview of what you can expect on your first CenturyLink bill:

If you have purchased a CenturyLink bundle, then you can expect 2 main sections:

  • Details of your CenturyLink Packaged Services/Details of your CenturyLink Internet and Home Phone Charges
  • Additional Charges and Credits section displays the following:
    • One-Time Charges
    • Monthly Charges

If you have only purchased an internet service, then expect these 2 sections:

  • Details of your CenturyLink Packaged Services/Details of your Internet Charges
  • Additional Charges and Credits may include:
    • One-Time Charges
    • Monthly Charges

Coming to the Conclusion

Now you know what you need to look for in your CenturyLink bill. Of course, it isn’t that you might be charged erroneously, but it is still a good practice to keep an eye on all your bill charges. This way, you will know right away if there was a change in taxes, or if you have been using the internet a little too much. This can also help you balance and budget your finances. Who knows? You might just find that you don’t need a very high-speed internet plan, and you can just make do with a lower yet suitable plan.

To get more info on CenturyLink or upgrade/downgrade your service, call CenturyLink customer service at 1-855-349-9310.

Frequently Asked Questions (FAQs)

How do I know when to pay My CenturyLink bill?

CenturyLink sends you a bill every month, through which you can check the amount due and the last date to submit it. You can also find if there are any past due dates that you might have missed before. If there are, you should pay the required amount as soon as possible to avoid any hassle.

When is My CenturyLink bill due?

You can find the due date of your CenturyLink bill on the first page of your bill in the ‘Account Summary’ section. You will also find the amount due for that month in the same section.

What happens if I don’t pay My CenturyLink bill?

If you happen to miss the due date of your CenturyLink bill payment, you will be charged a late fee. If you continue to not pay for the services, CenturyLink will eventually suspend you from using their services. To resume the services, you will have to pay the complete bill along with late fees.