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Did you recently join CenturyLink? Or are you an existing customer who hasn't used the variety of online services CenturyLink offers? In any case, it's worth knowing that CenturyLink is not only one of the best ISPs in the country, providing services to millions of customers across 36 states, but the company also goes above and beyond to guarantee customer satisfaction throughout your experience. For instance, once you have a CenturyLink service plan—such as internet, cable TV, or voice—you can handle your account and online services using the website or the My CenturyLink app, which, to put it lightly, makes things incredibly easy and convenient.

You have ready control over several activities when you have access to your My CenturyLink account, including the power to set communication preferences, implement parental controls, check and pay your CenturyLink bill, and troubleshoot your CenturyLink equipment.

The moment has come for you to take full advantage of CenturyLink’s benefits if you haven't already considered signing up for the service. However, there are a few things you might need help with in order to accomplish this and one of them is setting up your My CenturyLink account.

Downloading the My CenturyLink App is the first thing you should do to access your My CenturyLink account. The Google Play Store and the iOS App Store both offer the My CenturyLink app.

Simply click the download button and allow the installation process to complete. Every Android or iOS smartphone is compatible with the app.

Log in to the App

You'll need to sign in to the app before you can begin. The same login information you used to visit the CenturyLink website will work for this.

To log in, you need the following:

  1. Account Number
  2. Zip Code

Your account number can be found at the top of every page of your monthly bill, whether it's the paper version you receive in the mail or the online version you access through My CenturyLink.

If your first bill hasn't arrived yet. The Welcome Letter the provider issued you when you joined the service contains your account number – that will help. In this letter, search for "Account Number" or "Reference Number." You can also ask CenturyLink to send your account number to the email address it has on file for you.

Although the My CenturyLink app is a valuable tool for account management, there are many other things you can do.


If you're a new CenturyLink subscriber, you can download the app to self-install your service. You won't need to wait for a professional to visit your home to set up your connection, which makes it an easy solution.

Once you install the app, it will guide you through the installation process. Once a step is finished, you can tap next. You can use the app to learn how to hook in your modem. You will need to use the app to scan the serial number of the modem once it is operational in order to access your account. The app will next ask you to agree to its terms of service. You'll be able to control your Wi-Fi settings after completing this process, including choosing the 2.4Ghz or 5Ghz band.

Account management

Accessing and managing your account is one of the My CenturyLink app's most practical features. The following are some activities you can perform using the app:

  • Check your monthly bill
  • Check your monthly bill
  • Participate in paperless billing.
  • Establish AutoPay.
  • Change the methods of payment.
  • View the status of your service.
  • Get notified whenever you place a new order.
  • Users could use the app to upgrade their existing internet plan in some areas.

Troubleshoot problems

You can find specific instructions for troubleshooting regular connectivity issues in the app's support center. Videos and blogs that show how to modify your Wi-Fi settings plus fix common issues are offered within. The app also allows you to measure your internet speed.

If you experience a problem with your connection, you can submit a service request via the CenturyLink website rather than through the app.

Secure WiFi

Some CenturyLink plans have the feature of secure WiFi. If you rent a compatible modem from CenturyLink, you'll have access to it. This service is provided without any further costs. Your best course of action if you don't currently have access to Secure WiFi is to get in touch with CenturyLink and ask if you can rent a different modem.

If your modem supports Secure WiFi, you'll have access to more features inside the My CenturyLink app.

The app allows you to control which devices can access your WiFi network. You can set online and offline hours for multiple devices and groups, or remove any device at any time. If you want to restrict your kids' screen time, this option is helpful. Access to various parental control options on the app is another benefit of Secure WiFi.

You can assign devices to users or group your different devices together using the My CenturyLink account on the app. Then, you can restrict access to particular categories for each group or individual. For instance, you can restrict access to gaming, social media, or sexual content. The My CenturyLink app is a fantastic resource for young family members thanks to these parental control features.

For My CenturyLink, you can access your username online or through the app, or you can change your password. Keep in mind that both your online account and the app should have the same login and password.

Forgot Your Username

You can have your username for My CenturyLink emailed to you at the email address connected to your account if you can't remember it. Simply click the button that asks for it when your app opens.

Forgot Your Password

You can reset your My CenturyLink password if you've forgotten it. Your username and email address are necessary to reset your password for your CenturyLink account login

You'll receive an email from CenturyLink with directions on how to finish the password reset. You can begin the password reset procedure by going to your app's sign-in screen.

Need help? Have trouble finding the email address we have on record for your My CenturyLink account? Any other issues attempting to find your account or password? CenturyLink customer service is ready to help you. Simply call 1-855-349-9310 — we're happy to help!

To Wrap It All Up

CenturyLink subscribers must download the My CenturyLink app because it makes managing your account a piece of cake. For new subscribers, it's essential to have the app because you can use it to configure your connection. For more details about My CenturyLink or CenturyLink account login, get in touch with CenturyLink customer service.

Frequently Asked Questions (FAQs)

Where can I find my CenturyLink account number?

Your account number can be found on the Welcome letter and monthly bill. You can also ask for it by getting in touch with CenturyLink customer service at 1-855-349-9310.

How to reset CenturyLink account login information?

You can have your username for My CenturyLink emailed to you at the email address connected to your account if you can't remember. Your username and email address are necessary to reset your password for your CenturyLink account login.