A Guide to Troubleshooting Cable TV from Windstream Kinetic

Whether your TV displays a grainy picture or it fails to deliver the audio of the movie or TV show you are watching, chances are there is something wrong with the setup.

Even if you are subscribed to Windstream Kinetic Cable TV, you are likely to come across issues when you least expect them. However, what you need to keep in mind is it may or may not be because of the slackness of your TV service. There can be a lot of causes for your TV to not deliver picture or sound. Some factors contributing to the situation maybe external like extreme weather conditions that cause damage to the cable infrastructure or a wide area power outage. Others could be related to the service delivery aspects at the provider’s end. While most of the time the problem is related to hardware at your home.

That is why before you rush to contact Windstream tech support for help, you need to take the time to figure out what exactly the problem is. In case, there is a small malfunction, you can troubleshoot with simple tips, and fix it. If however you are unable to reach a resolution to the problem via basic troubleshooting, you should go ahead and seek help from Windstream tech support.

Here are is some troubleshooting advice that may help you resolve small-time problems with your cable TV service from Windstream Kinetic.

Windstream Kinetic Cable TV: How to fix poor picture quality or no picture issue

To determine the cause and eliminate it, here is a checklist for you to go through:

• Check if you are experiencing the problem on only one TV in your home. If other TVs are working fine, there is a good chance the issue is with the TV connection inside the house. Inspect all connections to the TV, whether it’s the wall jacks or another connected video device.
• As you examine make sure the ends of the coaxial cable are not damaged. The connector center pin must be straight, and all loose connections must be hand tightened. If you find the coaxial cable or the connector is damaged, it is imperative to replace the hardware. Also, you’ll be better off if you swap out old low quality coaxial cables with newer cables.
• Move the coaxial cables away from other wires. At times the TV cable receives interference from power cables and electronic devices nearby. If moving the coaxial cables away from power cords & electronic devices helps improve the picture, use cable ties or twist ties to hold other cables in place.
• Check the input or source is set right on the TV. Use the TV remote to toggle through available input options and set it to CATV or Cable mode. And if your TV is connected via a digital device like a cable box or DVR, you must ensure the TV is set to designated output channel i.e. 03 or 04.
• It is also possible the cable box or the digital receiver supplied by the provider has malfunctioned, and requires a power cycle. Unplug it from power for a minute or so, turn it back on and allow it to reboot fully. It can take up to a few minutes to do that, so be patient. Chances are rebooting the set-top box will help eliminate any kinks.
• If you are suspicious the problem is indeed with the cable box or receiver, connect your TV to the cable from the wall jack directly. If a clear picture returns to your screen or the audio issue gets resolved, it means the issue is with the TV equipment from the provider. And in this case you must seek tech support from Windstream Kinetic.

How to fix audio issues with Windstream Kinetic Cable TV

If you are getting the picture but no sound, or the audio and video are not in sync, run through the checklist below:

• Don’t ignore checking for the MUTE setting. Yes it’s too obvious, but it happens! While you are at this, also double check the input or source on your TV.
• Check to see if the Secondary Audio Program (SAP) feature is not enabled. The SAP feature on some TVs can turned on or off via the remote, so you never know if it got enabled. Also, when active, this feature can cause the audio to be out of sync with the video.
• If you are facing an issue with out of sync audio/video, you can also try to fix it by going to your TV menu. In Audio Settings you’ll find the Audio Delay setting. Change it to a higher or lower value, and check to see if it is back in sync. You may have to do this a couple of times until you find the right setting.
• If the audio is not in English, check the Language feature on the TV or digital receiver.

How to fix cross & static streaks on Windstream Kinetic Cable TV

If you see cross or static streaks across your TV screen, there is no need to worry.

• At times, your TV cables can receive electrical interference from nearby electronic appliances like microwaves, vacuums, blenders, power sources etc. Atmospheric conditions can also cause interference. When a cord-shielding problem exists such interference is likely to result in cross or static streaks on your TV. As we said earlier, it is better not to have a clutter of electronic devices, and cables running around, in order to avoid an issue of this kind.
• Also make sure cable connections at the back of your TV or converter finger-tight.

How to fix vertical or horizontal shrinking with Windstream Kinetic Cable TV

A shrinking TV picture is likely to be caused by power "brownouts." Meaning if there is a drop in the voltage in an electrical power supply system, you may see a picture on TV that either shrinks from top to bottom or from side to side. And this is what is referred to as vertical or horizontal shrinking.  

Check your TV manual for possible adjustments to rectify the issue. But if troubleshooting on your own does not help, reach out to Windstream tech support.

Contact Windstream Kinetic

If none of the above mentioned tips work, you should contact Windstream for technical support. Speak to a representative of Windstream Customer Service at the Windstream number i.e. 1-855-349-9312 anytime, and they’ll direct you as necessary.

In case your cable TV service from Windstream Kinetic is totally down and out, plus other Windstream subscribers in the neighborhood are experiencing the issue, check for a wide area outage. But if it is just your home that is not getting the service, make sure you’ve paid your monthly dues for the Windstream package. Overdue payments can result in temporary loss of service.   

 

Frequently Asked Questions

What is Windstream Kinetic TV?

Windstream Kinetic TV service is available to new and existing Windstream customers who are also subscribed to Windstream Kinetic Internet. The Kinetic TV service runs over Internet Protocol, and you must have at least 10 Mbps download speed to be able to stream live and on demand content. And, if there are more users and devices connected to your in-home Windstream network, you will require a higher speed plan.

Does Windstream have Cable TV?

Yes. Windstream utilizes a mix of networking technologies to deliver consumer services. The provider primarily uses its Fiber line network in conjunction with copper phone lines to deliver the internet. But in some service areas Windstream also relies on a coaxial cable infrastructure to deliver high-speed broadband and TV. To check availability of Windstream Kinetic offers in your area call Windstream Customer Service at 1-855-349-9312.