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If you are a Cox customer, you are bound to have a few questions about Cox Internet, phone, TV, and bundles. While we try our best to keep our customers updated with every Cox service and plan, we understand it can sometimes be difficult for you to find the exact answers to their questions.
If you are in search of handy information regarding Cox services, then you have come to the right place! Here you will find detailed answers to all your concerns, and learn how to get the most out of your Cox services.
We understand that the idea of reaching out to customer support can sometimes seem to be a hassle. Hence, we are making sure that we give you exact answers for what you are looking for.
Whether you are a new customer or an existing one, you will find your answers here.
Can I do unlimited streaming and gaming with Cox internet?
It depends on the internet package you choose. If you are an avid gamer and a streamer, then we would recommend you sign up for Cox Internet Ultimate or higher.
Is Cox available in my area?
To check the availability of Cox in your area, make sure you go through the coverage map that highlights all regions Cox covers.
How much speed can I get with Cox Internet?
Cox offers an array of download speeds to satisfy your different online needs. The internet speed you get depends on the package you subscribe to. If you opt for Cox Gigablast, then you would get internet speed up to 1 Gbps. Other internet plans offer speeds up to 300 Mbps.
Is there any other Internet providers that offer data plans based on usage?
Yes, a majority of internet service providers (ISPs) out there offer data plans based on usage. The way people use data has changed a lot and hence, Cox goes the extra mile to offer exceptional internet service as data usage continues to grow.
Does Cox Wi-Fi or CableWi-Fi® hotspots use my data if I use it outside my home?
No. Commercial or public or Wi-Fi hotspots, plus Cox Wi-Fi and Cable Wi-Fi hotspots are not included in your data plan.
When will I be able to see updates to my data usage meter?
Usually, the Data Usage Meter updates early morning so you will be able to see how much data you consumed through previous day.
What time period is covered by my data plan?
Every data plan has a monthly usage cycle that starts and ends on the same dates each month. However, you need to know that the date on your bill is not the same as usage cycle dates. These dates can be easily found on the data usage meter.
Is my Cox service down? Is there an outage?
First, you need to find out why you are facing the issue. It is actually interrupted by network outage or not. Once you know the reason behind it, you will be able to take the right steps to get your services back up and running in no time.
I think there’s a network outage, what should I do?
If this is the case, Cox already knows that there is a network outage and is trying its best to put an end to all your worries by restoring your service as soon as possible. So there is absolutely no need to worry about trying to get in touch with Cox customer service. You will receive a notification if there is an outage in your area.
Meanwhile, follow these helpful tips while Cox tries to resolve outage:
What should I do if there’s not a network outage?
If you have not received an outage alert in My Account or the Cox App, then there is a good chance that a network outage is not responsible for your service disruption.
How does Cox Phone service work?
Cox provides its phone services over fiber optic cable so you can enjoy crystal clear voice and reliability.
How much is Cox standalone phone service?
If you want to opt for Cox standalone phone service, then it will cost you around $29.99 per month.
Does Cox offer cell phone service?
No, Cox does not offer cell phone service as of yet.
How can I cancel Cox phone service?
Contact Cox's customer service or visit one of their stores in order to cancel Cox phone service. Service cancellation is currently not available over chat.
What is Voice Tools?
When you opt for any Cox Voice packages, you get to enjoy Voice Tools service for free. You can use this service to manage your home telephone experience online.
Which TV plan is considered “basic cable”?
If you are looking for just basic channels, then you can subscribe to Cox TV Starter Plan. This basic plan will get you Live events, local news and sports all for just $25 per month. Apart from the local channels, the starter pack also has 50 commercial –free music channels, plus a few popular channels including NBC, CW, Fox, ABC, CBS, PBS and C-Span.
For a more enhanced experience and quality entertainment, you can add Contour receiver and get access to an extensive library of On Demand content, search shows with voice and stream shows all in one place.
How can I watch TV online or on my mobile device?
With the Contour app and a reliable Internet connection, you can take your TV on-the-go. You can access your favorite TV shows and movies both inside and outside of your home.
Is there any possibility to schedule recordings for DVR via a website?
Yes, it is possible to schedule recordings online by visiting the TV Listings page here.
Where can I check the TV channel lineup that I will get?
You can easily check out the Cox TV Channel lineup here or on the Cox Contour TV app.
Cox wait times may be longer than usual due to the ongoing COVID-19 crisis, but it is always there to give you the support you need.
If you are facing an issue, take a look at the following list of most common questions with instant solutions.
Is there any way to get help while staying at home?
While you are playing your role to curb the spread of COVID-19, Cox has made sure to provide some easy and effective ways to manage your services and offer the support you need.
Are Cox stores still open?
Cox stores are still open, but timings have been reduced. Until the situation goes back to normal, stores will be only open from Monday till Friday, from 10 am to 4 pm.
What if my Wi-Fi is not working?
There could be a number of reasons why your Wi-Fi has stopped working. Follow these steps to troubleshoot your issue on your own:
What if I am unable to fix a problem on my own and need the assistance of Cox technician?
During these unprecedented times, Cox technicians are unable to make home visits. However, they are still there to support you with virtual tools, including live video chat, and remote assistance to make sure your Cox services are working fine.
Can I set up new Cox equipment on my own?
Yes, you can self-install your new Cox equipment on your own. Check out our step-by-step guide to set up the equipment up and running quickly.
What if my internet is slow?
There are certain factors that can keep you from getting same internet speeds you are paying for. If your internet speeds are slower than usual, then here are some helpful tips that you can follow to rectify the issue.
How do I set up my VPN?
Follow these instructions to setup and troubleshoot VPN on your own.
Will Cox terminate my service if I am unable to pay my bill on time?
No, your service won’t be terminated if you fail to pay your bill on time. Cox has signed FCC’s Keep Americans Connected that means it will not disconnect its customers for unpaid bills.
Through June 30, 2020, Cox will not terminate your service nor will it charge late payment fees for customers who are unable to pay their bill as a result of the Coronavirus pandemic. In order to qualify, you must reach out to Cox customer service and let them know that you are facing financial issues during the pandemic.
We hope that this list of frequently asked questions will clarify everything about Cox's services and help you through the decision-making process in case you are a new customer. If you still have some kind of confusion regarding Cox offers, then you can contact Cox customer service to satisfy all your queries instantly!
Cox Servicio al Cliente is also available for spanish users at 1-855-349-9316
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