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It’s a Friday evening and you are all cozied up in your bed after a long tiring day at work, and decide to start watching that new show that has been the talk of the town lately. Cut to midnight and you have almost streamed half of the season — and now you are tempted to stay up to finish the entire season, even though you are super sleepy.

There you are watching another thrilling episode of the season with full curiosity and all of a sudden, the video just freezes. You try restarting the video but nothing seems to work out and you feel like this is the start of a ruined weekend — pending grocery shopping, lectures to catch on, online workout session, pending work-related tasks, and whatnot.

Even if you have signed up for a service as reliable as Windstream, it’s likely that internet outage can occur at the most unexpected time. What you need to know is that such issues occur due to extreme weather conditions like snowfall, thunderstorms, and rain which eventually damages the network infrastructure. And in some cases, there is just an internet outage in your area.

Whether there is interruption in Windstream internet service due to heavy rainfall or the problem is at your provider’s end, the provider is always there to help you get rid of internet woes you may have when using your Internet service. But it’s always better to try some troubleshooting steps on your own instead of waiting around for a professional to show up when you are about to head out.       

Needless to say, most common connection issues can be resolved without having to reach out to tech support. It is understandable that figuring out what just happened and fixing the problem yourself is no easy task since there are so many places where things may go wrong. In this post however, we will discuss a few fixes that are likely to solve most of the internet issues. So, without further ado, let’s take a look at some of the basic troubleshooting steps.

Router Not Working

There is a good chance that your router has stopped working due to which you are experiencing internet connection issues. At times, your router may go down because of network bugs and improper network connection.

There are some other factors that can negatively impact the performance of your router: Wrong placement of the device and multiple interfering devices. You can try some simple hacks when your router seems to stop functioning and see if it works for you.

Consider Restarting and Rebooting Your Router

In most cases, you can easily get rid of the small bug by restarting and rebooting your router. To do that exactly, you need to unplug your router and wait for at least 30 seconds. Then try re-plugging your router.

Once your router is refreshed, it will reconnect with the server on its own. As a result, you are more likely to see the green light instead of the orange light. In case it does not help, you should consider repeating the process. There is a high chance that your slow internet issues will be resolved, primarily because bugs are removed when you refresh the router.

The Placement of the Router Really Matters

Before you start setting up your Wi-Fi, it is crucial to look for a place where your router could receive strong signals. It is usually recommended to place the router in a central location. If you have set up the router in the TV lounge, you may be able to stream your favorite shows without any interruption or buffering. If you are wondering why you are experiencing buffering issues while streaming in the bedroom, then maybe it’s high time to consider relocating the router.

While locating your Windstream router, try to make sure of the following steps:

    This way, you are less likely to run into internet connection issues.

    Make Sure All Cables are Plugged in Correctly

    This step may seem obvious, but it is crucial to take the time to check all the cables and connections involved in your internet connection. At times, loose, improper, and incomplete cable connections may cause frequent buffering issues. And you just cannot afford not to pay attention to minor issues like these.

    Make sure that both your Ethernet cable and the power cord to your Wi-Fi router-connected devices are held firmly, and plugged in properly. This may help you get back to your everyday online activities without any hassle. If this does not work out, consider proceeding to the next step.

    Reset Your Router

    If none of the above solutions works, you should consider resetting the router to fix the problem. Yes, you read it right- sometimes resetting the router could resolve your internet issues. What you need to do is remove the power cord from the Windstream router you use at home. After waiting for a while, make sure you plug it back in. This way, your internet signals are more likely to be restored.

    Also, there is a reset button where you plug in your power cord, it is not really visible so take the time to find the button. Once the button is traced, make sure you hold it for at least 10 seconds. Once you do that, you will notice a green light, which indicates that your modem has been reset to default settings. After this process, try restarting your computer and check if the connection is working fine.

    Reach out to Windstream Customer Service to Confirm Service Outage

    If none of the aforementioned troubleshooting steps restore your connection, there are chances that your Windstream service is experiencing an outage across the country or specifically in your area. No matter which Windstream package you are subscribed to, you can still face internet-related issues at the most unexpected times.

    You'll probably have to reach out to Windstream Customer Service at 1-855-349-9312 to find out where the problem lies. The customer service agent will confirm the service outage.

    Wrapping It Up

    No matter how reliable Windstream service is, as we mentioned earlier, a technical glitch occurs when you least expect it. Even if you are tech-savvy, you can save yourself from being put on hold and the hassle of calling in a professional for help. With the aforementioned troubleshooting tips, taking care of the issue on your own will be a whole lot easier.

    In any case remember Windstream Customer Support is always there to guide you and inform you when the issue will be resolved. So, don’t hesitate to reach out to them when you need!

    Frequently Asked Questions

    What is the maximum internet speed Windstream offers?

    Whether you are a casual surfer or an avid gamer, Windstream ensure to take care of your varied online need. It offers up to 100 Mbps internet to its subscribers across 18 states in the U.S.

    Do I have to sign up for any contract?

    No matter which internet plan you opt for, you are not required to sign any contract with Windstream internet. The provider gives you the advantage of using the services for as long as you want. But if you plan to cancel your service at any point, you will not have to pay any early termination fee.