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Moving or relocating to a different place is stressful enough already; packing, cleaning, staying within a budget, buying all the necessary appliances, and even getting in touch with your internet service provider. However, If you’re an Xfinity customer, you’ll have an almost seamless transition since this ISP is available in 36 states across the U.S. The process to change an Xfinity address is simple and allows you to transfer all your services to a new location.

In this article, we discuss all that there is to know about moving your Xfinity services to a new address. We hope it will help make the adjustment easier for you.

How can I Change My Address with Xfinity before Moving?

Xfinity has made moving its services to a new location quite straightforward. Here is a step-by-step guide to make the procedure of Xfinity’s moving even more easy for you. here is all that you need to know:

  1. To check whether Xfinity covers your new area of residence, you’ll need to visit
  2. Once you have ensured that Xfinity is available at your new address, sign into your Xfinity account and select the option to Schedule My Move
  3. Put in the date that you would like to stop Xfinity service at your current address, a trusty phone number to reach you, and of course, your new address. Then, select Keep Moving
  4. At this point, you can make any changes to your current plan that you want. An extra TV box, perhaps? Or maybe a higher speed tier? This is the place where you can edit your plan. Select Keep Moving once done
  5. Choose an installation type: professional and self-install options are available. With Self-install, you can choose the date you want to set up the connection. With professional installation, you would need not just a date for the setup but also a two-hour window for the technician to work. Click on Keep Moving once all is decided
  6. Finally, you will be taken to the confirmation page with a review of all the information for moving your Xfinity service. You can check everything once again and then click on Submit Order for it to be processed

Once the order information has been confirmed and processed, you will be able to transfer your Xfinity services to a new address. However, if you are moving to an area that falls outside of Xfinity’s coverage you would need to cancel your services – although you can continue using Xfinity Mobile service without making any changes to it.

You can also choose to move over the phone with a specialist if your online form does not work. It is also a good way for senior citizens and less tech-savvy people to be able to move their services. You simply submit a request for an agent to give you a callback, provide a number, and someone from their customer support will get in touch with you to make the whole thing easier for you.

For more information, feel free to reach out to Xfinity customer service team at any time by dialing 844-207-8721. In the event that you need assistance in Spanish, you can choose to dial Xfinity servicio al cliente at 844-207-8725.


What is the Best Time to Inform Xfinity of My Moving Plans?

It is best to inform your service provider in advance since that way, you can avoid any last-minute complications.  Experts recommend scheduling an appointment with Xfinity at least 4 to 6 weeks before you officially move into your new home. That way, you get to inform the ISP of your new address and location before moving and confirm all the other details such as the moving date and plan type, to  make plans accordingly.

As aforementioned, you also get the option to change or upgrade your internet plan, which is quite helpful, if you are facing any issues with your current subscription or need to make any changes. With the Xfinity moving service, you can even choose between self-installation and professional installation for your new home To learn more about this,  feel free to contact Xfinity’s team of experts at any time..

Moving itself is quite an expensive ordeal, so Xfinity tries to make it not just an easy process but also an economical one – as far as the transfer of internet services is concerned. The Xfinity self-installation kits come in handy here, since they save you time and money. You’ll no longer need to pay expensive installation fees or wait for a technician to come out to your home to install your services for you. Instead, you can do it yourself and with the included guide, only takes a few minutes!

The concept of self-installation might be a bit daunting, but Xfinity self-installation is quite easy, as outlined in our detailed guide!

Do You Pay Extra to Move Xfinity Services To A New Address?

There are no extra charges Since you are moving to a new residence and area, there may be a few extra costs involved depending on your current subscription with Xfinity. Let us take a look at the additional fees you might be expected to pay when you change your Xfinity address.

Xfinity TV

  • Installation Fees:

If you’re moving into a new place, you have the option to either go for a professional installation or to install the services yourself. If you choose to get professionals involved, then the fee for Xfinity TV setup can come up to $100 as a one-time charge. Now, this figure can vary depending on multiple things, so it is a good idea  to get in touch with Xfinity’s customer service beforehand.

Of course, if this amount is too much to put together, you can always get the  Xfinity self-installation kit for FREE. You only have to pay for the $15 shipping and handling of the kit and it is quicker and cheaper than going with the professionals.

  • Equipment Fees:

Now that we’ve covered the installation fees, let’s tackle the issue of equipment fees. In case you are already subscribed to the  Xfinity TV or the X1, your plan would carry any equipment fee that you need to pay. However, if you have recently upgraded to Xfinity TV you would need to pay $10/mo. for the monthly rental of your X1 TV box. This TV box not only supports HD picture but also comes with 20 hours of cloud DVR storage and an Xfinity Voice Remote included in the price – all of which take your entertainment experience to the next level.

Do remember that this rental fee is separate from the charges that you would be paying for your Xfinity TV plan.

Xfinity Internet

  • Installation Fees:

No matter how many services you get, the installation charges remain the same. And same is the case with moving your Xfinity service. Much like with Xfinity TV, opting for a self-installation internet kit will cost you nothing but professional installation can set you back up to $100. But this is a one-time charge and if you have more than one service, you can get everything set up within this charge.  

  • Equipment Fees:

There shouldn’t be any equipment fees involved when it comes to Xfinity Internet, since you’ll be using the same internet plan and Gateway device in your new home as well. However, if you want your equipment to be upgraded, then that is a different story. You can reach out to Xfinity Customer Service for more details on this.

What You Need to Know About Cancelling Your Xfinity Service

If you’re moving to a location or place where Xfinity’s services aren’t available or you’re choosing to part ways with Xfinity for your own reasons, there are a few ways to cancel your subscription.

  • Firstly, you can contact the Xfinity customer support directly via phone and this is a fairly quick way to get things sorted
  • If you do not want to speak on a phone you could just fill out an online cancellation form, which should also be available on your Xfinity App. Select Getting Started > Add a cancellation date > Review Information > Confirm order to end the process
  • The final option is to visit your nearest Xfinity store to cancel your subscription in person. Depending on your plan or subscription type and term agreement details, you may need to pay a cancellation or early termination fee, if there is any

Lastly, do remember that when you cancel Xfinity services, you will need to fill out details about your final bill and return any equipment that you have leased from Xfinity. You can do this by sending it to Xfinity via mail or do it yourself to an Xfinity store near you.


Moving can be a stressful ordeal, which is why it’s better to deal with changing your address with your internet service provider as soon as possible. Changing your Xfinity address is easy to do if you are moving into a state that carries the service and the provider makes it simple for you – one of the benefits of choosing  this provider in the first place. To learn more about Xfinity availability and services, reach out to Xfinity customer service at 844-207-8721.  


Frequently Asked Questions (FAQs)


1. How do I change my Xfinity account to a new address?

If you are planning to move to a new address, your Xfinity account and services can be transferred to your new home, as long as it is within the Xfinity coverage area. All you have to do is initiate the process of moving your Xfinity service by calling customer care or filling in the online form. Once the request goes through, you can continue using your services in your new home.  

2. Do I need to notify Xfinity if I move?

 Yes, we recommend that you do inform Xfinity about your move, a few weeks prior to moving. This way the provider will be able to cater to your needs and help you move your internet service if it is possible.

3. Can I move my Xfinity modem to another address?

Yes, you are free to move your Xfinity modem or Gateway device to a different address, if you wish. Xfinity also offers equipment upgrades to its rental customers so you can also get in touch with Xfinity customer service about that. To learn more, reach out at 844-207-8721.

4. How long does it take to transfer the internet to another house?

Depending on your internet provider, you can safely transfer your internet services to a new home – as long as you contact your provider beforehand. A heads-up of about 4 to 6 weeks gives your ISP enough time to schedule and manage your move effectively. However, this is only possible if you are moving to a place that is part of your provider’s coverage. To learn more, call our experts at 855-349-9328.  

5. Do you need to change the address for Xfinity?

If you are moving to a new address or location, you will need to notify Xfinity so that the provider can take the necessary steps to move your service to  the new address. This also gives them time to make the changes about the billing if there are any and enter it all into their database and server. To check if Xfinity is available at your new address, call 844-207-8721 today!

Caroline Eastman

Caroline has completed her graduation in IT from the University of South California. Currently associated with BuyTVInternetPhone as a content writer, she has more than 3 years working on major providers such as Spectrum, and Xfinity. Her years of work on Xfinity has lead her to have all the updated information on her fingertips. She also stays up to date on the latest trends and fun topics on IoT, Technology, and Business, writing in a way that is engaging for her readers. Caroline is a gamer geek and spends her free time gaming, hanging out with friends, or traveling around the world.