Contact Alder Customer Service

Call the Alder customer service

Call the Alder customer service number to speak with a live agent concerning your security.

Text Alder customer service

Text Alder customer service with questions related to your home security system.

Email Alder customer service

Email Alder customer service for issues regarding your Alder account or service.

Alder Customer Service Information

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Phone Text Email
Contact 1-888-267-6507 385-218-2767 customerservice@alder.com
Hours of Availability Mon-Sat: 6:00am – 11:30pm MST
Sun: Closed
Monitoring Service:
Mon-Sun: 24/7/365
Mon-Fri: 8:00am – 5:00pm MST
Sat: 9:00am – 5:00 pm MST
Sun: Closed

Alder Mobile App

The Mobile App allows users to control their security from the convenience of their smartphones. This control includes the ability to arm & disarm remotely, receive notifications, bypass sensors, manage users, check the systems’ status, and control cameras. Contact Alder customer support via phone, text, or email for troubleshooting mobile app issues.

Alder Mobile App

Frequently Asked Questions

In order to cancel your security or monitoring service, you will have to call Alder customer service.

Go to the App Store on your smartphone or tablet and search for Alder Security. Then, download and open the App on your phone. Next, log in with your default username and password created by Alder. The username is your phone number, and the password is your zip code; you’ll change it after your first login. If this doesn’t work, you’ll need to contact Alder customer service. Also, you have to complete the system installation before you can use the App.

A verbal password is a word or phrase you create to verify yourself with the Alder Monitoring Center to cancel false alarms and make changes to your account. You will need to call Alder customer service if you forget your verbal password.